Conseiller Microsoft gérant les postes de travail, déploiements et sécurité bureautique chez TEHORA, firme québécoise de services professionnels. Automatisation, soutien Windows et évolution des environnements Office.
About the role
- Software Lifecycle Management Advisor optimizing Desjardins software compliance, usage governance, and licensing costs. Improving lifecycle processes and dashboards for thousands of users.
Responsibilities
- Diagnose and analyze issues, challenges, needs, problems and corrective actions for the sector to establish desired outcomes
- Follow up to solve more complex or unusual problems; develop objectives, solutions and action plans; help implement the plans
- Analyze information, conduct studies, make recommendations and draft reports
- Oversee and improve the software version compliance process and coordinate corrective actions
- Define, track and analyze KPIs related to compliance, software removals and software usage
- Monitor and analyze Power BI dashboards to identify discrepancies and recommend appropriate actions
- Manage software removal activities, including analysis, prioritization, request tracking and process automation
- Oversee data governance for software usage (metering), including identifying eligible software, monitoring collected data and ensuring information quality
- Conduct analyses to support rationalization of the application portfolio and optimize software licensing costs
- Identify and implement opportunities for continuous improvement and automation of software lifecycle management processes
Requirements
- Bachelor's degree in a related field
- A minimum of four years of relevant experience in IT Asset Management (ITAM) and/or Software Lifecycle Management (SLM)
- Other combinations of qualifications and relevant experience may be considered
- Experience working in project mode and/or process optimization
- Experience in IT process governance
- Experience working with operational dashboards and KPIs
- Experience in data analysis
- Strong analytical, coordination and problem-solving skills
- Knowledge of French is required
- Knowledge of digital workplace environments, including desktop and virtual environments
- Knowledge of SCCM/MECM, Juriba, Power BI and Jira
- Action oriented, Business insight, Customer Focus, Differences, Interpersonal Savvy, Nimble learning
Benefits
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
- Recruitment-process and job accommodations available at any stage, based on eligibility criteria
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