About the role

Late-stage collector recovering delinquent accounts for DLL, a global asset finance company. Negotiating repayments, reconciling accounts, and coordinating legal-compliance documentation.

Responsibilities

Collect past due accounts and help achieve the team’s monthly targets and objectives
Negotiate repayment terms for delinquent accounts or accounts experiencing contractual difficulties
Handle daily incoming and outgoing telephone calls and written correspondence with clients
Respond to general inquiries
Contact delinquent customers and apply standard collection techniques
Meet standard measurements for collection activity
Maintain accurate and up-to-date paper and electronic customer files
Interact with dealers and cross-functional teams to resolve collection issues
Use existing technology to identify delinquent customer accounts
Provide buyout, payout and trade-up quotes to customers/vendors
Make decisions within established guidelines and policies
Reconcile accounts independently or at customers’ request; refer to the legal department when appropriate
Send letters, replacement invoices, and necessary correspondence
Provide Lease Administration with correct paperwork
Coordinate transferring files to or from the Legal Compliance Department
Prepare equipment-return paperwork and refer matters to Asset Management
Compile account summaries and recommendations for the Legal Compliance Department
Support the Collection Management team with cross-functional team training

3-5 years of commercial late stage collections experience
Bilingualism (French/English) is an Asset
Experience in the leasing industry preferred
Proficient in MS – Word, Excel, Access, and Outlook
Knowledge and understanding of collections operations: bailiff, resellers, fraud detection, PPSA, compliance, bankruptcy
Experience resolving and working through escalated and complex customer issues
Ability to deliver exceptional customer service
Excellent verbal, written and interpersonal communication skills
Excellent planning and organizational skills with ability to prioritize work effectively
Effective problem-solving, negotiation and time management skills
Strong attention to detail
Solid team player
Ability to work in a very fast-paced environment with changing priorities
Ability to work from home remotely/independently and in a virtual team environment
Successful completion of a background check

Two working days per year volunteering for a local charity
Bonus plan
Remote working from home opportunities
Flexible hours
Career development opportunities: online learning, member development programs, Tuition reimbursement program.
Outstanding Medical, Dental, Vision and Paramedical benefit programs
Employer paid defined contribution pension plan
Industry leading Vacation package
Subsidized Gym membership programs
Employee Referral program
Open concept modern working environment
Healthcare benefits
Sick leave
Parental leave
Possible discretionary bonuses
Wellbeing support covering connection, mental, emotional, physical and financial wellness
Hybrid working flexibility