Agent bilingue traitant les réclamations automobiles, habitation, entreprises et agricoles pour Promutuel Assurance. Soutien aux membres - assurés et optimisation de l’expérience client.
About the role
- Senior Claims Analyst investigating and resolving general liability claims for Enbridge’s energy operations. Balancing customer experience, business risk, and regulatory considerations.
Responsibilities
- Investigate, evaluate, and resolve general liability claims arising from Enbridge operations
- Manage all stages of company or contractor claims, from intake through settlement and payment
- Review operational records, technical data, photographs, field reports, witness statements, and other evidence to determine cause of loss and claim outcomes
- Collaborate with Operations, Legal, Risk, Insurance, contractors, and customer contact teams
- Agree on settlements and coordinate release sign-offs and payments
- Support monthly budget reconciliation
- Draft correspondence to claimants, including settlement offers, denials, and dispute responses
- Monitor claim trends and maintain accurate claims documentation
- Identify opportunities to reduce business risk and prevent future claim incidents
- Contribute to claims function modernization using websites, systems, and standards
- Support the Office of Ombuds with complaints case handling during peak periods
Requirements
- Minimum 3 to 5 years of progressively responsible experience in claims management, insurance, risk management, or a related field
- Completion of, or active pursuit of, a recognized insurance or risk management credential such as CIP or CRM
- Proven experience investigating and adjudicating claims, including evidence review, liability analysis, and settlement recommendations
- Strong analytical and problem-solving abilities
- Ability to interpret technical records, operational data, and supporting documentation
- Excellent written and verbal communication skills
- Ability to prepare clear, defensible claim decisions and communicate effectively with diverse collaborators
- Ability to manage challenging customer situations with professionalism, empathy, and sound judgment
- Strong organizational skills and ability to prioritize competing demands and handle high-volume work independently
- Proficiency with SharePoint, Co-Pilot, SAP, Maximo, Microsoft Office, and claims tracking tools
- Experience in utilities, energy, pipeline, insurance, or risk management sectors preferred
- Knowledge of natural gas utility operations, construction activities, and related field practices preferred
- Experience managing complex liability matters involving contractors, insurance subrogation, or litigation support preferred
- Experience with customer handling or customer service roles preferred
- Final candidates may be required to undergo security screening, including a criminal records check
Benefits
- A flexible benefits program with health, dental, insurance and disability coverage
- Up to 20 weeks of paid maternity leave for birth-giving parents
- Up to 12 weeks of paid parental leave for other eligible parents
- Retirement savings plans, including a savings plan with company stock as an investment option
- Paid time off, vacation, sick leave, paid personal days, and paid holidays
- Employee and Family Assistance Program
- Wellness Program supporting physical, mental, social, and financial well-being
- Hybrid FlexWork model with work-from-home options on Wednesdays and Fridays
- Compressed work week schedule option
- Flexible start and end times
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