Implementation Specialist configuring Square 9’s ECM/BPM software, SQL Server databases, and document workflows. Supporting customer discovery, project updates, and solution documentation.
About the role
- Senior Implementation Manager configuring Euna Solutions' cloud software for public-sector grants management customers. Leading onboarding, training, requirements gathering, and implementation delivery.
Responsibilities
- Serve as the primary client contact throughout onboarding
- Conduct kickoff meetings and gather business processes and requirements
- Guide clients on best practices for implementing and configuring SaaS products
- Carry out basic project management activities, including managing implementation scope, communications, risks, opportunities, and change management
- Customize system settings, workflows, and integrations to client requirements
- Use out-of-the-box functionality to minimize customizations
- Work extensively in Excel to prepare data and perform initial data loads
- Write simple scripts
- Author ad hoc reports for customers
- Collaborate with sales, product management, customer success, and technical support
- Support a seamless transition from sales through product adoption
- Develop and deliver client training sessions
- Create and maintain implementation documentation, user guides, and knowledge base articles
- Identify, troubleshoot, resolve, and escalate implementation issues
- Provide timely client updates
- Contribute to improving implementation processes and methodologies
Requirements
- Bachelor's degree in a relevant field (e.g., Business, Computer Science, Information Systems) or equivalent practical experience
- 5+ years of experience in a client-facing implementation role, preferably in the SaaS industry
- Strong understanding of software implementation processes, methodologies, and best practices
- Excellent communication and interpersonal skills
- Ability to build rapport and collaborate effectively with clients and internal teams
- Ability to take the lead in a workshop environment
- Technical aptitude and ability to quickly learn and navigate new software applications
- Strong problem-solving and analytical skills
- High comfort level with Excel is a plus
- Ability to design and document reports generated from relational databases
- Ability to author reports using SSRS or PowerBI is a significant plus
- Experience with CRM, ERP, or other enterprise software implementations is a plus
- GovTech experience is a plus
- Familiarity with Jira, Cloud Coach, Autotask, Asana, or similar project tracking and time management software is a plus
- Equivalent practical experience may substitute for the bachelor's degree
Benefits
- Hybrid work arrangement
- Eunafier Days: twice a year, an extra day tacked onto a long weekend
- Community engagement through time, donations, and shared expertise
- Up to eight hours of paid philanthropy time per year
- Development investment through budget, mentorship, and opportunities for advancement
- Accessible interview process and accommodations
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Implementation Consultant delivering Prophix One FP&A and CPM implementations for enterprise finance teams. Leading client configuration, training, stakeholder engagement, and end - to - end project delivery.
Pension consultant implementing Canadian defined - benefit plan systems for Levio, a digital - transformation leader. Reviewing actuarial calculations, compliance, configuration, and testing.
Implementation Consultant delivering Prophix One™ implementations for finance teams. Managing projects, configuring financial models, training clients, and driving successful go - lives.
Web Implementation Specialist leading client projects from requirements through launch. Delivering interactive websites, modules, and mobile applications for enterprise software clients.
Senior implementation consultant deploying Altera Sunrise EMR solutions for Canadian clinics. Configuring systems, optimizing workflows, and supporting healthcare go - lives.
Senior Customer Engineer guiding enterprise customers through Cloudflare’s Internet security and performance platform. Leading technical validation, adoption, expansion, and architectural advisory.
Senior Customer Engineer guiding enterprise customers through Cloudflare’s Internet security and performance solutions. Leading technical validation, onboarding, architecture, and account expansion.
Customer Engineer guiding enterprise clients through Cloudflare’s Internet security and performance platform adoption. Leading technical validation, onboarding architecture, and account expansion.
Technology Implementation Manager leading complex enterprise technology deployments for Sysco, the global foodservice distribution leader. Driving adoption, stabilization, stakeholder alignment, risk management, and delivery governance.