About the role

Release Engineer managing end-to-end release processes for data and BI teams on migration and modernization projects. Collaborating with support teams to ensure smooth deployments and issue resolution.

Responsibilities

Plan, coordinate, and manage releases across data and BI teams
Maintain the release calendar and communicate timelines to stakeholders.
Track release readiness, manage dependencies, and drive go/no-go decisions.
Coordinate deployments across Dev, QA, UAT, and Production environments.
Create and maintain Release SOPs, runbooks, deployment checklists, and rollback plans.
Develop and enforce documentation standards for data releases, pipelines, and BI reports.
Author process guidelines for change management, version control, and release approvals.
Maintain up-to-date release notes and post-deployment summaries for stakeholders.
Act as the primary bridge between engineering/delivery teams and L1, L2, L3 support.
Facilitate knowledge transfer to support teams prior to each release.
Ensure support runbooks and escalation paths are updated for every release.
Track and triage post-release incidents and coordinate resolution with the appropriate support tier.
Participate in sprint planning, retrospectives, and release reviews.
Maintain release backlogs and track items through the Agile delivery cycle.
Identify and mitigate release risks; escalate blockers proactively.

Bachelors in computer science or any engineering field
3–6 years of experience in release management or a delivery/coordination role.
Hands-on experience managing data or BI releases (migrations, ETL, pipelines, reports).
Proven ability to write clear SOPs, process guides, runbooks, and technical documentation.
Experience working with L1, L2, and L3 support teams in a structured ITSM environment.
Solid understanding of Agile/Scrum — ceremonies, sprint rhythms, and release trains.
Familiarity with data modernization concepts: cloud migration, data warehousing, BI platforms.
Strong communication skills — able to translate technical details for non-technical stakeholders.
Proficient in JIRA, Confluence, ServiceNow, or similar tools.
Good to Have: Insurance domain experience, Exposure to USCIS or government data programs and compliance requirements, Experience with cloud platforms: AWS, Snowflake, Knowledge of BI tools such as Tableau, Power BI, Familiarity with CI/CD pipelines and DevOps release practices, ITIL Foundation certification or equivalent, Experience in managed services or outsourced delivery models.

For more information on benefits and what we offer please visit us at https://www.exlservice.com/us-careers-and-benefits