MSL Manager leading Ontario hematology field medical affairs for AstraZeneca, a global pharmaceutical company. Coaching MSLs, executing medical strategy, and supporting oncology stakeholder engagement.
About the role
- Field Service Manager overseeing field service operations for Motion, a North American industrial parts distributor. Managing facility expenses, inventory, audits, staffing, safety, and service performance.
Responsibilities
- Plan, manage, review, and execute field service operations for one field service shop with large-scale sales
- Hire, train, coach, and manage a team of one to five or more employees, including Field Service Technicians, Field Service Supervisors, CS Representatives, and clerical/administrative staff
- Manage and review operating expenses at the assigned facility
- Manage hiring and firing of personnel at the assigned facility
- Manage inventory assigned to the facility
- Oversee and review safety and financial audits
- Ensure the location has a schedule board and that it is updated daily
- Ensure Field Service team members understand and follow CI team procedures and processes
- Monitor performance metrics and allocate resources to ensure high-quality service at optimal efficiency
- Develop a documented succession plan for the location
- Provide coaching and feedback to all employees
- Perform other duties as assigned
Requirements
- High school diploma or GED and ten (10) or more years of related experience, or an equivalent combination
- Specific knowledge of field service duties
- Ability to work with the team in the field when needed
- Positive attitude and productive, driven work ethic
- Strong interpersonal, analytical, and problem-solving skills
- Ability to remain calm and clear-headed in an emergency
- Good communication skills
- Ability to lift/carry up to 50 pounds and lift bulky objects
- Ability to perform neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, and crawling
- Excellent driving record required
- Ability to work in indoor and/or outdoor conditions and tolerate loud noise
Benefits
- Healthcare coverage options
- Retirement savings
- Vacation pay
- Sick pay
- Holiday pay
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