About the role

Field Service Manager overseeing field service operations for Motion, a North American industrial parts distributor. Managing facility expenses, inventory, audits, staffing, safety, and service performance.

Responsibilities

Plan, manage, review, and execute field service operations for one field service shop with large-scale sales
Hire, train, coach, and manage a team of one to five or more employees, including Field Service Technicians, Field Service Supervisors, CS Representatives, and clerical/administrative staff
Manage and review operating expenses at the assigned facility
Manage hiring and firing of personnel at the assigned facility
Manage inventory assigned to the facility
Oversee and review safety and financial audits
Ensure the location has a schedule board and that it is updated daily
Ensure Field Service team members understand and follow CI team procedures and processes
Monitor performance metrics and allocate resources to ensure high-quality service at optimal efficiency
Develop a documented succession plan for the location
Provide coaching and feedback to all employees
Perform other duties as assigned

High school diploma or GED and ten (10) or more years of related experience, or an equivalent combination
Specific knowledge of field service duties
Ability to work with the team in the field when needed
Positive attitude and productive, driven work ethic
Strong interpersonal, analytical, and problem-solving skills
Ability to remain calm and clear-headed in an emergency
Good communication skills
Ability to lift/carry up to 50 pounds and lift bulky objects
Ability to perform neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, and crawling
Excellent driving record required
Ability to work in indoor and/or outdoor conditions and tolerate loud noise