Mining aftermarket sales representative supporting heavy-equipment fleets for Finning Canada. Building strategic customer relationships and growing parts, service, and product-support sales.
Responsibilities
Drive aftermarket sales through solution-based selling
Collaborate and coordinate within Finning and Caterpillar's support teams
Qualify opportunities to deliver an exceptional customer experience
Monitor trends, perform analysis and quality reporting, troubleshoot and resolve equipment and related product issues with supplier partners
Lead aftermarket new product introduction initiatives
Manage SWIP approvals and first-level problem resolution
Prepare accurate and timely equipment and service forecasts, including component forecasting, pricing, estimates, intelligence, call reports and customer information
Develop opportunities using customer relationship management tools
Develop and maintain long-term strategic relationships with major customer accounts
Achieve sales, profitability, growth, market share and quota targets
Mentor and lead Product Support Sales Representatives and Wear Product Specialists
Represent the company professionally and ethically
Requirements
5+ years sales experience managing whole accounts
Automotive or heavy equipment experience or proven sound mechanical knowledge
Excellent communication and persuasion skills
Strong parts and service background
Business acumen and understanding of support systems, credit and financing
Mechanical knowledge and understanding of equipment systems
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