Service Enablement Specialist supporting service operations across Canada through process improvement and operational efficiency. Collaborating with branch and facility leaders as a subject matter expert in service systems.
Responsibilities
Support service operations across Canada by providing expertise on service systems, processes, and tools.
Analyze operational data and performance metrics to identify opportunities for improvement.
Develop, maintain, and communicate best practices, quick reference guides, and process documentation.
Collaborate with branch and facility leaders to improve service performance and operational efficiency.
Support continuous improvement initiatives and change management activities.
Ensure the accuracy and integrity of operational data and reporting.
Assist with reporting, KPI tracking, and business analysis.
Act as a liaison between operational teams and business stakeholders to identify and implement improvements.
Support users of service-related applications and systems.
Participate in projects from planning through implementation and follow-up.
Build strong working relationships across departments while maintaining professionalism and confidentiality.
Requirements
Strong verbal and written communication skills
Exceptional attention to detail and organizational abilities
Strong analytical and problem-solving skills
Ability to manage multiple priorities and deadlines
Comfortable working independently and influencing others to achieve results
Experience supporting process improvement and change management initiatives
Strong proficiency with Microsoft Office applications, particularly Excel
Experience working with operational systems, reporting, and performance metrics
Ability to communicate effectively with employees and leaders at all levels.
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