Creator Coordinator securing TikTok Shop brand deals for Grail, a creator representation agency. Managing creator partnerships, negotiations, campaigns, and revenue growth.
About the role
- Service Enablement Specialist supporting service operations across Canada through process improvement and operational efficiency. Collaborating with branch and facility leaders as a subject matter expert in service systems.
Responsibilities
- Support service operations across Canada by providing expertise on service systems, processes, and tools.
- Analyze operational data and performance metrics to identify opportunities for improvement.
- Develop, maintain, and communicate best practices, quick reference guides, and process documentation.
- Collaborate with branch and facility leaders to improve service performance and operational efficiency.
- Support continuous improvement initiatives and change management activities.
- Ensure the accuracy and integrity of operational data and reporting.
- Assist with reporting, KPI tracking, and business analysis.
- Act as a liaison between operational teams and business stakeholders to identify and implement improvements.
- Support users of service-related applications and systems.
- Participate in projects from planning through implementation and follow-up.
- Build strong working relationships across departments while maintaining professionalism and confidentiality.
Requirements
- Strong verbal and written communication skills
- Exceptional attention to detail and organizational abilities
- Strong analytical and problem-solving skills
- Ability to manage multiple priorities and deadlines
- Comfortable working independently and influencing others to achieve results
- Experience supporting process improvement and change management initiatives
- Strong proficiency with Microsoft Office applications, particularly Excel
- Experience working with operational systems, reporting, and performance metrics
- Ability to communicate effectively with employees and leaders at all levels.
Benefits
- Health benefits
- Professional development opportunities
- Creating a diverse and inclusive environment
Job title
Job type
Experience level
Salary
Not specified
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