About the role

Warranty advisor managing registrations, pricing, reconciliations, and customer support for Finning Canada’s equipment operations. Partnering with sales teams and Caterpillar across Alberta, British Columbia, and Saskatchewan.

Responsibilities

Process and manage warranty registrations for equipment, attachments, and Power Systems products
Provide customized warranty pricing and recommendations for non-standard warranty solutions
Advise sales teams on warranty products, enrollment requirements, and coverage options
Review and validate enrollment documentation and resolve registration issues and exceptions
Maintain warranty programs and offerings within Finning and Caterpillar systems
Complete monthly and quarterly warranty reconciliations for financial accuracy and compliance
Support continuous improvement initiatives, system enhancements, and warranty-related projects
Build relationships with internal stakeholders and Caterpillar partners to deliver support

1-5 years of experience in warranty administration, contract administration, registrations, or a related business support role
Experience managing transactions and customer information within ERP, CRM, or other business systems
Strong organizational skills with the ability to manage multiple priorities and deadlines
Exceptional attention to detail and commitment to accuracy
Strong problem-solving and analytical abilities
Effective written and verbal communication skills
Customer-focused mindset with the ability to collaborate across departments
Knowledge of Caterpillar products, equipment industries, or warranty programs is considered a strong asset