Product Quality Owner – Payments at Flinks | Canadian Tech Jobs

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About the role

Product Quality Owner overseeing payment quality, integrations, incidents, and releases at Flinks, Canada’s embedded finance platform. Managing product backlogs, testing, documentation, and client-facing due diligence.

Responsibilities

Own and prioritize the Payments backlog, including bugs, risks, and improvements
Write clear product requirements and acceptance criteria
Own the quality gate, including test strategy, regression testing, and release sign-off
Monitor production health through payment and settlement alerts, incident follow-up, and root-cause actions
Guide new bank and fintech clients through standard Payments integrations with Architects, Developers, and Implementation Managers
Keep public documentation, runbooks, and test cases accurate and up to date
Maintain due-diligence materials requested by banks, including SLAs, security answers, and test evidence
Act as a trusted point of contact for Payments clients on quality, releases, and incidents
Collaborate daily with Product, Engineering, Implementation, and Client teams

Requirements

At least 5 years in product quality or product ownership, ideally in SaaS
Knowledge of payment rails, fund flows, settlement, and reversals
Experience owning releases for production systems where errors cost money
Ability to identify patterns in recurring defects and address root causes
Ability to manage multiple priorities and determine urgency
Ability to explain technical topics clearly to engineers, clients, and leadership
Comfortable leading all Scrum ceremonies
Experience with banks or regulated financial services (FINTRAC, AML, OSFI) is a plus
Familiarity with APIs, automated testing, and observability tools is a plus