Représentant bilingue du service aux invités chez Cineplex, entreprise de divertissement et de cinéma. Réponse aux clients par téléphone, courriel et clavardage, avec résolution au premier contact.
About the role
- Customer Activation Manager helping Canadian businesses activate Float’s financial operating system. Driving onboarding, spend adoption, implementation, and revenue outcomes across customer accounts.
Responsibilities
- Lead a portfolio of customer activations from handoff to go-live within a 120-day activation window
- Ensure customers achieve 80%+ onboarded spend penetration and complete full implementation of the Float platform
- Drive early ROI, value realization, product adoption, and lasting customer success
- Guide customers toward usage, behaviors, and outcomes that maximize revenue and product impact
- Manage multiple activations in parallel and coordinate milestones across Sales, Product, and Risk
- Anticipate and remove blockers while maintaining customer momentum and confidence
- Continuously improve Float’s activation playbook, automation, and scalable activation processes
Requirements
- Fluency in both French and English, written and spoken
- 3–5 years of experience in implementation, onboarding, customer success, or solutions within SaaS or fintech
- Proven experience driving commercial or consumption-based activation metrics
- Strong technical aptitude with integrations, payment workflows, and APIs
- Ability to connect product adoption to measurable business outcomes
- Excellent communication and project management skills
- Comfortable working in fast-changing, high-growth environments
- Experience in consumption-based business models, finance or payments, or revenue-driven customer success is nice to have
- Finance experience in fintech or financial operations/accounting is nice to have
- Must be legally eligible to work in Canada
- Must currently reside in Canada
- Candidates located in the GTA will be prioritized
Benefits
- Competitive compensation
- Equity options
- Benefits
- Hybrid work model
- Catered team lunches every Tuesday, Wednesday and Thursday
- Dog-friendly office
- High-autonomy, high-growth role
- High-trust, high-performance culture
- Workplace accommodations during the hiring process or employment
Job title
Job type
Experience level
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Degree requirement
No Education Requirement
Location requirements
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