About the role

Forward Deployed Engineer migrating telecom customer data onto gaiia’s operating system for communications service providers. Owning discovery, technical execution, cutover, and stabilization.

Responsibilities

Conduct discovery sessions to understand customers’ legacy environments, source systems, data models, and OSS/BSS layers
Assess and design migration approaches, documenting scope, data mappings, constraints, and cutover strategies
Help customers and internal stakeholders understand migration trade-offs and priorities
Explore unfamiliar source systems and extract data via SQL, APIs, manual exports, and backups
Transform data into gaiia’s standard format using declarative mapping files
Load and validate data against target schemas, reconcile results, and import data
Plan and run cutovers, including delta migrations, downtime considerations, and rollback
Monitor production data and resolve discrepancies after go-live
Own migration relationships end-to-end from discovery through post-cutover stabilization
Build repeatable processes and reusable assets such as templates, mapping rules, and playbooks
Act as a subject matter expert for internal teams on customer data and migration considerations
Partner with Product and Engineering to influence the migration tooling roadmap
Contribute engineering improvements to migration tooling

4–6+ years of experience spanning customer-facing implementation/solutioning and hands-on data or software engineering
Strong SQL skills
Strong TypeScript/JavaScript (Node) skills
Strong command of ETL fundamentals, including staging, repeatable/idempotent loads, full versus incremental loads, validation, and reconciliation
Track record owning technical projects with external stakeholders, including scope, timelines, and expectations
Experience with messy, poorly documented legacy systems
Familiarity with OSS/BSS, telecom, or billing/CRM data models, or ability to ramp quickly on unfamiliar domain models
Excellent communication across technical and non-technical audiences, including clients
Comfortable making decisions on technical and customer trade-offs
Bachelor’s degree in a relevant field such as Computer Science or Information Systems, or equivalent practical experience
Ability to travel occasionally in the US for key customer engagements and go-lives