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About the role
- Product Manager improving patient access journeys at Maple, Canada's on-demand healthcare platform. Leading AI-enabled features from discovery through launch and iteration.
Responsibilities
- Own day-to-day product work and outcomes for a defined area of Maple’s patient access journey
- Develop understanding of patients and access barriers through research, data, journey analysis, and direct feedback
- Lead features and initiatives from problem definition through launch, measurement, and iteration
- Use AI, prototyping, and other tools to test assumptions and help the squad reach working software quickly
- Partner with engineering and design to create simple, intuitive patient experiences
- Translate patient, healthcare, business, technical, and regulatory constraints into product direction and trade-offs
- Identify and validate AI opportunities that improve care navigation or access while balancing value, trust, safety, feasibility, and business impact
- Align the squad and cross-functional partners by communicating decisions, progress, risks, and changes
- Deliver measurable improvements to how patients find, start, and access care on Maple
Requirements
- 2+ years of product management experience in a software environment, or equivalent hands-on experience building and launching AI-enabled digital products in another role
- Track record of taking a real user problem or product idea from discovery or prototype through launch and iteration
- Comfortable using AI and prototyping tools directly to explore problems, test ideas, and create working versions
- Strong problem-solving, prioritization, and product judgment
- Ability to define clear outcomes and make thoughtful trade-offs
- Ability to use data, research, and customer insight to make product decisions and measure value
- Experience working closely with engineering and design to deliver digital product experiences
- Clear communication and stakeholder management skills
- Comfort working through ambiguity and complex workflows
- Collaborative, resilient, and low-ego approach
- Bonus points for experience in healthcare or another regulated industry, consumer products, marketplaces, care navigation, complex platforms or integrations, or building AI products with real users
- Offer subject to a criminal record check (EPIC) and identity verification; additional employment or education verification may be conducted depending on role requirements
Benefits
- 24/7 access to general practitioners, pediatrics and mental health therapy for you and your family; care starts on day one
- Medical, dental and life insurance
- Health spending account
- Flex benefits annual budget for professional development, wellness expenses or a one-time boost to retirement savings
- 10 dedicated health days for rest, medical appointments or caregiving
- Destination days: work internationally in eligible countries for up to five days per year
- Group retirement savings plan
- 3 weeks vacation
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