Inside Sales Representative growing GFL's waste-services customer base through Salesforce, outbound sales, quoting, and account management. Supporting commercial teams across Dartmouth, Saint John, and Sussex.
Responsibilities
Serve as the initial point of contact for prospective and existing customers
Work with management and customer coordinators to ensure the correct customer approach
Grow the small to medium-sized customer base through exceptional customer experience, fast response times, strategic solutions, and professional account management
Manage day-to-day small-account sales, data entry, and lead/opportunity management through Salesforce
Participate in lead generation for the sales team
Prepare quotes and Customer Service Agreements
Work closely with the commercial team to meet customer demand and service requirements
Follow health and safety policies and processes
Support Operations and other functions to maximize efficiency and customer experience
Develop new business through outbound sales calls to inactive and active customers
Respond to inquiries about new services
Set up new accounts and follow up with Operations to ensure work is executed
Assist Account Managers with administrative duties
Provide vacation coverage for the Sales Team
Support management with sales initiatives and marketing
Improve share of wallet and margins through stronger existing-customer relationships
Travel may be required
Perform other duties as required
Requirements
Excellent organization and time management skills
Strong oral and written communication skills
Ability to work in a team environment
Proficient with Google Workspace
OMS and CRM/Salesforce experience would be an asset
Strong customer service skills
Must be able to work under pressure and meet timelines
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