Program Manager at NorthStar managing client services and operational delivery in the space sector. Collaborating with product development and operations teams for reliable service execution.
Responsibilities
Program planning and execution.
Establish and maintain project plans, including scope, milestones, resources, risks, and performance metrics.
Drive day-to-day execution, monitor progress, mitigate risks, and adjust plans as program priorities evolve.
Ensure deliverables are completed on schedule and in accordance with contractual commitments and internal cost objectives.
Provide structured reporting and clear project visibility to both clients and internal management.
Work with Product Development to align customer needs and project requirements with the product roadmap and future capabilities.
Coordinate with Operations to ensure resource availability, deployment planning, and proper execution of service delivery activities.
Facilitate communication between teams to ensure alignment on schedules, dependencies, and technical risks.
Support client projects by ensuring clarity and alignment on objectives, deliverables, and expectations.
Contribute to building strong client relationships based on trust, transparency, and operational reliability.
Requirements
5+ years of experience in project management or service delivery in the Space or Defense sector.
Strong operational service delivery experience, ideally in critical or high-reliability environments.
Proven ability to collaborate closely with Product Development and Operations teams in a technical context.
Demonstrated customer management skills, with experience handling complex public sector or defense accounts.
Experience in a startup or scale-up environment, with rapidly evolving processes and high execution demands.
Excellent communication skills, technical understanding, and cross-functional leadership.
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