Customer Support Specialist supporting clients using Infinity’s alternative - lending software. Resolving technical issues, training users, and improving support for customers across the US and Canada.
About the role
- Customer service representative handling personal-lines insurance inquiries, policy changes, renewals, and client issues for OTIP. Hybrid role based in Thorsby, Alberta, supporting insurance products and services.
Responsibilities
- Direct or respond to telephone inquiries and written requests, processing changes in the computer system and applying underwriting standards and binding requirements
- Resolve product and service problems by clarifying complaints, determining causes, explaining solutions, expediting corrections, following up, and making recommendations to management
- File insurance transaction documents and records and maintain current rate manuals and coverage announcements
- Maintain a comprehensive log and diary system and flag contentious issues for management discussion
- Complete endorsements, renewals, rewrites, remarkets, and cancellations on applicable systems
- Review renewals from Alternate Markets Carriers and send supporting documentation to members/clients
- Assist Service team members by coaching and counseling employees on alternate market availability, rules, and guidelines
- Provide quality service while adhering to customer service standards and protecting confidential information
- Attract potential members/clients by answering questions, providing product and service information, obtaining ex-dates, and meeting or surpassing ex-date objectives
- Perform other duties within competence as assigned
Requirements
- An AIC license is required (level one)
- Three years’ experience in personal lines, automobile, and property insurance
- Exceptional communication skills and ability to deal effectively with internal and external stakeholders
- Excellent problem-solving skills and ability to handle customer issues pleasantly and positively
- Superior time management, project management, and organizational skills to manage competing priorities
- Intermediate knowledge of Microsoft Office Suite applications
- Knowledge of EPIC and Portal would be an asset
- French communication ability is considered an asset
- Working towards a CAIB 1 designation would be considered an asset
Benefits
- Rewarding bonuses
- Best-in-class pension and benefits
- Total reward programs
- Comprehensive mental wellness support
- Defined benefit pension plan
- 100% coverage of approved continuing education and licensing fees
- Access to learning resources, including LinkedIn Learning for professional development
- Flexible work-from-home and hybrid options
- Opportunities for advancement
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Customer Support Specialist supporting clients using Infinity Software’s customizable alternative - lending platform. Troubleshooting issues, guiding users, and improving customer support across the United States and Canada.
Customer Support Specialist supporting clients using alternative - lending software across the US and Canada. Troubleshooting technical issues, guiding users, and improving customer support workflows remotely.
Customer Support Specialist supporting lending institutions using Infinity’s customizable loan - management platform. Troubleshooting client issues, guiding users, and improving support processes remotely.
Customer Care Specialist supporting homeowners for Ideal Siding, a fast - growing North American siding renovation company. Handling inquiries, resolving issues, and coordinating project - manager meetings.
Customer Care Specialist supporting homeowners for Ideal Siding, a North American siding renovation company. Handling inquiries, resolving issues, and coordinating project - manager meetings in a hybrid Burnaby role.
Payroll Support Specialist maintaining payroll data, audits, reports, and employee service requests. Supporting accurate payroll operations for a North American pet health company.
Senior Customer Experience Manager scaling DTC ecommerce support, fulfillment, and AI automation. Leading international teams and improving customer operations through data - driven systems.
Software Support Specialist providing Level 2 and 3 support for Square 9’s AI - driven document and content management platform. Troubleshooting deployments and collaborating with development and QA teams.
Member service representative supporting Access Credit Union members across Manitoba branches. Handling inquiries, administrative support, referrals, and community - focused business development.