Senior Enterprise Account Executive selling Cyara’s AI - powered customer experience assurance platform. Driving SaaS sales, enterprise relationships, complex negotiations, and quota attainment across Canada.
About the role
- Account Executive responsible for delivering seamless services within a mental health organization. Focused on improving lives and providing exceptional client engagement.
Responsibilities
- Invite Sales Director to facilitate further exploration and potential sales of new services when necessary
- Conduct ongoing needs assessments with customer base to identify areas for partnership
- Consult with customers and develop solutions for challenging business problems
- Renew existing business
- Provide online Employee Orientation Sessions and Supervisory Training
- Understand customer needs, and identify opportunities for up-selling and cross-selling
- Review and develop promotional and awareness tool and strategies
- Update CRM (Salesforce), ensuring accurate customer information
- Manage customer account to contract satisfaction
- Participate in sales presentations as requested
- Attend regular customer meetings
- Deliver Wellness Sessions
- Provide consultation to leaders regarding organizational psychological health & wellness and employee issues
- Prepare, review, analyze and deliver customer reports
- Respond to customer queries and concerns
- Facilitate new customer launches and implementation activities, the distribution of promotion materials, and custom-designed service delivery components when required
Requirements
- 2-year diploma in Marketing, Business Administration, HR or other relevant discipline
- 2-3 years’ experience in a professional business to business sales and/or account management environment
- Ability to apply critical, analytical thinking and creativity when developing customer-focused solutions
- Excellent verbal, listening and written communication skills; French language skills are an asset
- Strong business acumen and unbridled curiosity
- Strong customer service, problem solving and negotiating skills
- Excellent organizational skills and a strong attention to detail
- Excellent presentation and meeting facilitation skills
- Ability to work independently as well as contribute to team objectives
- Proficient with Microsoft Office, and CRM software (Salesforce)
- Valid driver’s license, access to vehicle, and the ability to travel
Benefits
- Service excellence
- Integrity
- Collaboration
- Innovation
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