About the role

Intake Consultant guiding Canadians into Homewood Health’s evidence-based mental health and addiction treatment programs. Managing admissions, client payments, Salesforce leads, and cross-functional coordination.

Responsibilities

Serve as the first point of contact for clients seeking access to the national continuum of treatment services
Identify the best-fit services for expressed client needs and articulate program value to convert interest into admission
Collaborate with Clinical, Finance, and other internal stakeholders to address client needs and progress treatment admissions
Manage leads within Salesforce and other sales tracking software
Set up clients in financial software, draft and forward payment agreements, and process payments
Participate in team meetings and support national sales colleagues
Act as a Subject Matter Expert for processes and applications related to proposed enhancements

Diploma in Business Administration, Psychology, Sociology, or a Health-related field
2–3 years’ experience in a professional business environment or health-related field
Excellent verbal and written communication skills
Strong organizational and time management skills
Proficiency with Microsoft Office and lead tracking software, including Salesforce
Ability to work well with others and take responsibility for actions and decisions
Openness to new ideas and ways of working, including supporting sustainable practices
Detail-oriented and accurate work style
Business acumen
Intermediate telephonic skills in crisis assessment

Equal opportunity employer committed to employment accessibility, diversity, equity and inclusion
Supportive colleagues and collaborative team environment
Continuous learning
Opportunity to contribute to improving lives and successful outcomes