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About the role

  • Intake Consultant guiding Canadians into Homewood Health’s evidence-based mental health and addiction treatment programs. Managing admissions, client payments, Salesforce leads, and cross-functional coordination.

Responsibilities

  • Serve as the first point of contact for clients seeking access to the national continuum of treatment services
  • Identify the best-fit services for expressed client needs and articulate program value to convert interest into admission
  • Collaborate with Clinical, Finance, and other internal stakeholders to address client needs and progress treatment admissions
  • Manage leads within Salesforce and other sales tracking software
  • Set up clients in financial software, draft and forward payment agreements, and process payments
  • Participate in team meetings and support national sales colleagues
  • Act as a Subject Matter Expert for processes and applications related to proposed enhancements

Requirements

  • Diploma in Business Administration, Psychology, Sociology, or a Health-related field
  • 2–3 years’ experience in a professional business environment or health-related field
  • Excellent verbal and written communication skills
  • Strong organizational and time management skills
  • Proficiency with Microsoft Office and lead tracking software, including Salesforce
  • Ability to work well with others and take responsibility for actions and decisions
  • Openness to new ideas and ways of working, including supporting sustainable practices
  • Detail-oriented and accurate work style
  • Business acumen
  • Intermediate telephonic skills in crisis assessment

Benefits

  • Equal opportunity employer committed to employment accessibility, diversity, equity and inclusion
  • Supportive colleagues and collaborative team environment
  • Continuous learning
  • Opportunity to contribute to improving lives and successful outcomes

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$44,000 - CA$50,000 per year

Degree requirement

Associate's Degree

Location requirements

RemoteCanada

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