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About the role

  • Implementation Specialist installing Club Caddie golf course management software. Managing client projects, system configuration, training, customizations, milestones, and professional services billing.

Responsibilities

  • Schedule meetings with clients after the sale of Club Caddie software and lead collection of data and information needed to structure purchased systems
  • Create and manage project plans for each client, detailing tasks required for timely software installation
  • Lead client communications throughout the software setup process to obtain feedback and approval
  • Structure Club Caddie software systems according to clients’ needs and specifications using golf course operations knowledge
  • Train clients on Club Caddie software systems and relevant add-on modules
  • Create specialized client documents detailing customizations
  • Manage key deliverables and project milestones
  • Provide cost and time estimates for additional development work and bill clients for professional services
  • Work with the Director of Education & Training to ensure training material is delivered to operators
  • Perform other duties as assigned

Requirements

  • Prior Club Caddie experience preferred
  • Bachelor's Degree
  • Prior experience as an Implementation Specialist or in a related field
  • Intimate knowledge of golf course operations and golf course management systems
  • Familiarity with competitors’ software functionality
  • 3+ years of golf course operation experience
  • Sound technical knowledge
  • Proficiency in Microsoft Office product suite or related tools
  • Ability to work independently and as part of a team
  • Strong analytical and problem-solving skills
  • Excellent organizational and time management skills
  • Strong written, spoken, non-verbal communication, and presentation skills
  • Ethics and Values

Benefits

  • Regular worker status
  • 37.5 scheduled weekly hours
  • Equal Opportunity Employer
  • Disability accommodation during the application process
  • Fantastic working environment
  • Enriching career

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

RemoteCanada

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