Ashby implementation specialist launching configurable recruiting SaaS for enterprise customers. Managing complex onboarding projects, integrations, change adoption, and customer time to value.
About the role
- Implementation Specialist installing Club Caddie golf course management software for clients. Managing project plans, configurations, training, customizations, and implementation milestones.
Responsibilities
- Schedule meetings with clients after the sale of Club Caddie software and collect the data and information needed to structure purchased systems
- Create and manage client project plans for timely installation of Club Caddie software systems
- Lead client communications throughout the software setup process to obtain feedback and approval
- Structure Club Caddie software systems according to clients’ needs and specifications using knowledge of golf course operations
- Train clients on Club Caddie software systems and relevant add-on modules
- Create specialized client documentation detailing customizations
- Manage key deliverables and project milestones
- Provide cost and time estimates for additional development work and bill clients for professional services
- Perform other duties as assigned
- Report to the Director of Implementation
Requirements
- Prior Club Caddie experience preferred
- Bachelor’s Degree
- Prior experience as an Implementation Specialist or in a related field
- Intimate knowledge of golf course operations and golf course management systems
- Familiarity with competitors’ software functionality
- 3+ years of golf course operation experience
- Sound technical knowledge
- Proficiency in Microsoft Office product suite or related tools
- Ability to work independently and as part of a team
- Strong analytical and problem-solving skills
- Excellent organizational and time management skills
- Strong written, spoken, non-verbal communication, and presentation skills
- Ethics and values
Benefits
- Scheduled weekly hours of 37.5
- Regular worker status
- Accommodation for a disability at any stage of the application process
- Equal Opportunity Employer
Job title
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Experience level
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Not specified
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