Senior business strategy advisor guiding Desjardins transformation initiatives and strategic decision - making. Developing policies, recommendations, and complex cross - sector business solutions.
About the role
- Conseiller·ère développant et fidélisant le réseau de membres de Tourisme Montréal, organisme qui promeut Montréal comme destination touristique. Accompagnement des entreprises et mobilisation autour d’initiatives touristiques et gastronomiques.
Responsibilities
- Serve as Tourisme Montréal’s primary ambassador to current and prospective members
- Grow the membership base and ensure member onboarding, support, and retention
- Identify prospective new members and introduce them to the value of Tourisme Montréal
- Advise businesses on selecting the most appropriate membership option
- Conduct the necessary follow-ups to support membership growth
- Welcome new members and guide them through the Tourisme Montréal ecosystem
- Support members throughout their first year of membership
- Ensure member satisfaction, engagement, retention, and membership renewals
- Support the recruitment and onboarding of businesses participating in MTLàTABLE, Passeport MTL, and Explore MTL
- Encourage member participation in departmental projects
- Build lasting relationships with participating businesses in the tourism and foodservice sectors
- Understand members’ business needs and direct them to relevant services, programs, and opportunities
- Identify opportunities related to visibility, sponsorships, events, or business development and share them with internal teams
- Represent Tourisme Montréal within the industry and contribute to the profile and reach of its network
- Gather member feedback, needs, and concerns
- Share field observations and contribute to improving the membership model, segmentation, and member experience
Requirements
- Education in a relevant field, such as business administration, business development, tourism, hospitality, management, or another related discipline
- Experience in business development, member services, account management, customer relations, or a similar role
- Excellent understanding of customer experience and retention
- Strong interest in the tourism, events, and foodservice industries
- Fluency in French and good knowledge of English; English is required for communication with members
- Excellent ability to build trusting relationships
- Consultative, customer-focused approach
- Strong listening skills
- Ability to influence and mobilize others
- Ability to manage multiple files simultaneously
- Initiative and self-motivation
- Curiosity and analytical mindset
- Results-oriented approach
- Strong autonomy
Benefits
- Competitive annual salary
- Group RRSP
- Three weeks of paid vacation from the beginning of the reference year
- Comprehensive group insurance, Employee Assistance Program (EAP), and telemedicine after three months, with costs shared 50/50
- Wellness spending account
- Paid working days off between Christmas and New Year’s Day
- Seven sick days per calendar year
- Three personal days per calendar year
- Employer contribution toward an annual OPUS transit pass
- Compressed summer work schedule
- Nine statutory holidays plus one day at Easter
- Hybrid work policy offering up to two remote-work days per week
- Structured onboarding program
- Skills development and training program
- Access to several tourist attractions, events, and festivals free of charge throughout the year
- Invitations and complimentary tickets to cultural and sporting events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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