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About the role

  • Virtual engagement associate conducting outbound healthcare-professional outreach for Inizio Engage. Delivering approved program information, documenting calls, and supporting client KPIs remotely.

Responsibilities

  • Engage healthcare professionals, clinic, pharmacy, and hospital stakeholders through outbound calls to deliver approved program and service-related messages on behalf of the client
  • Consistently achieve or exceed program KPIs and performance objectives
  • Build rapport and foster positive customer relationships through professional, high-quality interactions
  • Accurately document and submit daily call activity and required customer information in the CRM system
  • Respond to customer inquiries promptly and professionally
  • Maintain a collaborative and professional team environment through effective communication and partnership with colleagues
  • Participate in team meetings, department meetings, training programs, client-sponsored training sessions, and educational activities
  • Demonstrate and uphold Inizio Engage's values in all interactions and activities

Requirements

  • Strong oral and written communication skills
  • College or Bachelor’s degree preferred
  • Energetic, self-motivated and strong interpersonal skills
  • Ability to collaborate with internal and external business stakeholders
  • Able to prioritize and plan assign target list coverage
  • Professionalism, autonomous and team player
  • Excellent customer service and patient centric focused
  • Tech and digital savvy, proficient in Microsoft Office
  • Fluently bilingual French and English (oral and written) if interacting with HCPs in Quebec

Benefits

  • Bonus

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

CA$50,000 - CA$52,000 per year

Degree requirement

No Education Requirement

Location requirements

RemoteCanada

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