Virtual engagement associate conducting outbound healthcare-professional outreach for Inizio Engage. Delivering approved program information, documenting calls, and supporting client KPIs remotely.
Responsibilities
Engage healthcare professionals, clinic, pharmacy, and hospital stakeholders through outbound calls to deliver approved program and service-related messages on behalf of the client
Consistently achieve or exceed program KPIs and performance objectives
Build rapport and foster positive customer relationships through professional, high-quality interactions
Accurately document and submit daily call activity and required customer information in the CRM system
Respond to customer inquiries promptly and professionally
Maintain a collaborative and professional team environment through effective communication and partnership with colleagues
Participate in team meetings, department meetings, training programs, client-sponsored training sessions, and educational activities
Demonstrate and uphold Inizio Engage's values in all interactions and activities
Requirements
Strong oral and written communication skills
College or Bachelor’s degree preferred
Energetic, self-motivated and strong interpersonal skills
Ability to collaborate with internal and external business stakeholders
Able to prioritize and plan assign target list coverage
Professionalism, autonomous and team player
Excellent customer service and patient centric focused
Tech and digital savvy, proficient in Microsoft Office
Fluently bilingual French and English (oral and written) if interacting with HCPs in Quebec
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