Director leading vendor governance, risk, performance, and strategic partnerships for Indero, a global dermatology and rheumatology clinical research CRO. Managing VMO teams and enterprise vendor operations.
Responsibilities
Provide strategic leadership and operational oversight of Indero’s Vendor Management Office and enterprise vendor governance program
Establish and continuously improve the enterprise vendor governance framework, including governance tiers, oversight models, decision rights, escalation pathways, standards, and tools
Chair vendor governance reviews and lead Vendor Steering Committee activities
Develop strategic relationships with key vendors and preferred partners
Establish vendor performance expectations, KPIs, service-level measures, and scorecards; monitor and report performance and risks
Lead vendor remediation and continuous improvement initiatives, including root cause analysis and CAPA plans
Oversee vendor qualification, requalification, onboarding, ongoing oversight, and dequalification
Partner with Quality Assurance on vendor audits, compliance activities, inspection readiness, and audit findings
Lead major vendor escalations and monitor enterprise-level vendor risks
Analyze vendor spend, performance, capacity, and portfolio trends to support sourcing, resource planning, and cost optimization
Contribute vendor strategy and subject matter expertise to proposals, bid defence, study planning, and business development activities
Lead and develop Vendor Managers, Clinical Procurement Specialists, and other VMO resources
Build vendor-management capability through guidance, training, governance forums, and collaboration
Maintain vendor-management SOPs, tools, templates, processes, and training materials
Define and monitor VMO objectives, metrics, resource needs, and budget requirements
Requirements
Bachelor’s degree in life sciences, business administration, supply chain, procurement, clinical research, or a related field; Master’s degree is an asset
Minimum of 10 years of relevant experience in the biotechnology, pharmaceutical, and/or contract research organization (CRO) industry
Minimum of 5 years of leadership experience, including management of direct and/or indirect reports
Experience developing and implementing vendor governance, qualification, oversight, performance management, and risk-management frameworks
Strong knowledge of clinical trial operations, vendor service delivery models, Good Clinical Practice (GCP), International Council for Harmonisation (ICH) guidelines, and applicable regulatory requirements
Experience with vendor contracting, financial oversight, spend analysis, sourcing strategy, and performance metrics
Ability to lead complex, cross-functional initiatives and influence stakeholders at all levels and with external partners
Strong leadership, negotiation, facilitation, communication, and relationship-management skills
Excellent analytical, strategic-thinking, decision-making, and problem-solving skills
Planning and time-management skills; ability to prioritize competing demands in a fast-paced environment
Proficiency with Microsoft Office 365
Strong verbal and written communication skills in English
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