Cyber/Tech Claims Specialist handling complex cyber claims for CFC’s Canadian admitted insurance offering. Coordinating policyholders, brokers, and specialist vendors from notification through settlement.
About the role
- Accident Benefits Claims Specialist managing complex automobile claims for Intact, a Canadian insurance provider. Investigating, negotiating, and resolving claims while supporting Alberta’s Care-First reform transition.
Responsibilities
- Investigate and manage complex Accident Benefits claims arising from automobile losses
- Assess entitlement, exposure, and reserving requirements in alignment with Alberta legislation and company guidelines
- Manage claims with out-of-province exposures and coordinate benefits across jurisdictions
- Communicate with claimants, legal counsel, medical professionals, rehabilitation providers, vendors, and internal stakeholders throughout the claim lifecycle
- Review and analyze medical records, treatment plans, assessments, and financial documentation to support claim decisions
- Negotiate fair and timely settlements and resolve claims within delegated authority
- Coordinate independent medical examinations, rehabilitation services, and vendor support
- Maintain accurate and timely file documentation, including reserves, file strategy, and activity notes
- Contribute to process improvements and operational change initiatives related to Care-First reforms
- Provide technical guidance, coaching, training, and mentorship to junior colleagues and team members
- Partner with Legal, Underwriting, and other internal teams to support sound claim outcomes
- Deliver exceptional customer service while navigating sensitive and complex situations professionally and empathetically
Requirements
- 5–7+ years of insurance experience, including Accident Benefits claims handling within the P&C insurance industry
- Strong technical knowledge of Accident Benefits claims practices, including investigation, evaluation, negotiation, and resolution
- Experience managing complex and litigated Accident Benefits claims
- Working knowledge of out-of-province claims handling and inter-jurisdictional coordination
- Solid understanding of Alberta auto insurance legislation and evolving reforms, including preparedness for the Care-First model
- Excellent negotiation, analytical, and decision-making skills
- Strong written and verbal communication skills
- Ability to manage difficult conversations confidently and professionally
- Proven ability to prioritize and manage a high-volume caseload in a fast-paced environment
- Proficiency with claims management systems and Microsoft Office
- CIP designation or active progress toward completion is an asset
- Experience coaching, mentoring, and developing junior claims professionals is preferred
- Knowledge of rehabilitation practices and medical terminology is preferred
- Ability to work independently and contribute to a collaborative team culture
- Demonstrated commitment to customer service excellence and continuous improvement
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Must maintain work eligibility in Canada
- No employer sponsorship or support for immigration-related matters is provided
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus target of 12% of base salary, with potential payout up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
- Defined benefit pension plan
- Opportunity to receive guaranteed income for life via the defined benefit pension plan
- Workplace support, career opportunities, and performance-led financial rewards
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Claims Analyst managing complex liability claims for Maxwell Claims, a Canada - wide claims services provider. Delivering coverage, settlement, reserve, and client - service expertise remotely across Canada.
Claims Coordinator processing disability and life claims for Canadian employers at DMI. Reviewing paperwork, coordinating referrals, and supporting timely case assignment.
Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
Senior claims specialist analyzing, negotiating, and settling auto and general liability claims. Supporting clients, brokers, litigation, and Independent Adjusters for Canadian TPA Helmsman.
Bodily Injury Claims Adjuster investigating, negotiating and settling complex claims for U - Haul Canada. Managing litigated files, vendors, reserves and coverage issues through resolution.
Claims Specialist managing complex property claims for Intact, a Canadian insurer. Investigating coverage, assessing damage, negotiating settlements, and coordinating claims specialists.
Part - time Claims Specialist recovering carrier payments for Logistics Alliance, which moves freight for Canadian retailers and manufacturers. Investigating loss, negotiating disputes, and managing claims through payment.
Building Damage Adjuster managing residential insurance claims for Square One Claims Inc. Treating customers with empathy while ensuring efficient claims processing.
Claims Specialist providing efficient claims service for various Lloyds accounts, managing complex liability claims and directing adjusters throughout their investigations.