Property claims representative investigating complex claims and fraud for Intact, a Canadian insurer. Coordinating coverage analysis, settlements, repairs, and claims reporting.
About the role
- Accident Benefits Claims Specialist managing complex automobile claims for Intact, a Canadian insurance provider. Investigating, negotiating, and resolving claims while supporting Alberta’s Care-First reform transition.
Responsibilities
- Investigate and manage complex Accident Benefits claims arising from automobile losses
- Assess entitlement, exposure, and reserving requirements in alignment with Alberta legislation and company guidelines
- Manage claims with out-of-province exposures and coordinate benefits across jurisdictions
- Communicate with claimants, legal counsel, medical professionals, rehabilitation providers, vendors, and internal stakeholders throughout the claim lifecycle
- Review and analyze medical records, treatment plans, assessments, and financial documentation to support claim decisions
- Negotiate fair and timely settlements and resolve claims within delegated authority
- Coordinate independent medical examinations, rehabilitation services, and vendor support
- Maintain accurate and timely file documentation, including reserves, file strategy, and activity notes
- Contribute to process improvements and operational change initiatives related to Care-First reforms
- Provide technical guidance, coaching, training, and mentorship to junior colleagues and team members
- Partner with Legal, Underwriting, and other internal teams to support sound claim outcomes
- Deliver exceptional customer service while navigating sensitive and complex situations professionally and empathetically
Requirements
- 5–7+ years of insurance experience, including Accident Benefits claims handling within the P&C insurance industry
- Strong technical knowledge of Accident Benefits claims practices, including investigation, evaluation, negotiation, and resolution
- Experience managing complex and litigated Accident Benefits claims
- Working knowledge of out-of-province claims handling and inter-jurisdictional coordination
- Solid understanding of Alberta auto insurance legislation and evolving reforms, including preparedness for the Care-First model
- Excellent negotiation, analytical, and decision-making skills
- Strong written and verbal communication skills
- Ability to manage difficult conversations confidently and professionally
- Proven ability to prioritize and manage a high-volume caseload in a fast-paced environment
- Proficiency with claims management systems and Microsoft Office
- CIP designation or active progress toward completion is an asset
- Experience coaching, mentoring, and developing junior claims professionals is preferred
- Knowledge of rehabilitation practices and medical terminology is preferred
- Ability to work independently and contribute to a collaborative team culture
- Demonstrated commitment to customer service excellence and continuous improvement
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Must maintain work eligibility in Canada
- No employer sponsorship or support for immigration-related matters is provided
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus target of 12% of base salary, with potential payout up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
- Defined benefit pension plan
- Opportunity to receive guaranteed income for life via the defined benefit pension plan
- Workplace support, career opportunities, and performance-led financial rewards
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