Senior Claims Specialist managing complex casualty claims at Aviva Canada. Mentoring team members and collaborating on strategic insights to improve performance and customer service.
About the role
- Claims Adjuster - Auto managing insurance claims for Intact. Handling client inquiries and assessing claims in St. John's, Newfoundland and Labrador, or nearby provinces.
Responsibilities
- Open new claims on the phone with clients and ensure immediate handling of the situation
- Gather versions of events from the insured and/or witnesses by interviewing them about the events
- Determine if the claim is covered or not by analyzing the coverage required to cover the claim
- Analyze the information obtained, make decisions that will be used to establish liability and review the assessment of damages
- Settle the claim in a fair and reasonable manner, validate damages and complete payments
Requirements
- Completion of CIP C11 course and/or Adjuster license
- Previous insurance experience
- Great critical thinking: you challenge assumptions, identify risks early, and continuously improve processes to drive better outcomes
- Passion for customer service with strong written and verbal communication skills
- Self-motivated and goal oriented, capable of working in a fast-paced environment
- No Canadian work experience required; however must be eligible to work in Canada.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
- Pension offerings provide flexibility and long-term security
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