Senior business strategy advisor guiding Desjardins transformation initiatives and strategic decision - making. Developing policies, recommendations, and complex cross - sector business solutions.
About the role
- Claims Advisor responsible for handling E&O, D&O and Crime claims in Specialty Lines team. Delivering excellent customer service and achieving key performance indicators in claims management.
Responsibilities
- Handle multi-line claims through all distribution channels
- Responsible for the direct handling and monitoring of E&O, D&O and Crime claims
- Assessing coverage under the respective policies and communicating coverage positions or issues with underwriters and other internal stakeholders, brokers and insureds
- Assessing exposures and determining appropriate reserves
- Retaining the services of internal or external panel legal counsel and other support services (when necessary)
- Work with Underwriting to identify potential risks and trends, as well as with marketing efforts
- Provide brilliant customer service to brokers, insureds, and colleagues
- Deliver and exceed on all key performance indicators as it relates to loss development, claims leakage control and expense management
- Leverage your expertise in a creative, continuous improvement environment to support a model of best practice operations
- Effectively negotiate claims when appropriate
- Attend settlement conferences and trials
Requirements
- A critical thinker and have intellectual curiosity when approaching complex problems in time-sensitive situations
- A skilled communicator allowing you to foster favorable business relationships and provide clear guidance to clients and stakeholders, internal and external
- A problem-solver and able to gather information, evaluate a situation and negotiate the next steps toward a solution
- Able to adapt to changing needs and understand the need to be flexible and agile
- A planner and able to effectively organize to establish an effective strategy
- A strong collaborator and have a passion for mentoring and coaching others
- Appropriate knowledge of all relevant regulatory and legal requirements applicable to the position
- Experience with direct handling of E&O and D&O claims (asset)
- Experience in other Specialty lines of business, such as Cyber or Crime (asset)
- Proven experience with claims handling is an asset
- University degree or any combination of training and experience deemed relevant for the role.
- CIP designation (asset)
- Flexible to travel as needed
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 10%
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