Senior claims specialist analyzing, negotiating, and settling auto and general liability claims. Supporting clients, brokers, litigation, and Independent Adjusters for Canadian TPA Helmsman.
About the role
- Claims Specialist managing complex property claims for Intact, a Canadian insurer. Investigating coverage, assessing damage, negotiating settlements, and coordinating claims specialists.
Responsibilities
- Investigate, manage, and settle high-complexity property and various claims
- Provide superior customer service to external and internal customers
- Analyze gathered information, interpret insurance policy wording, determine coverage, and assess damage
- Negotiate with customers, claimants, lawyers, and insurers within established authority limits
- Manage claim costs efficiently and effectively
- Gather factual versions of claim circumstances from insureds, third parties, and other stakeholders
- Assist in evaluating and negotiating large losses
- Anticipate recoveries and direct investigations accordingly
- Collaborate with claims and underwriting departments and outside specialists
- Build relationships with rely partners, engineers, appraisers, underwriting, and legal teams
- Adhere to company standards and guidelines for file documentation
- Manage external fees and costs
- Keep current on insurance products and appraisal, investigation, and service techniques
Requirements
- University degree or any combination of training and experience deemed relevant for the role
- Minimum 3 years of related experience in Property Claims Adjusting
- High-level knowledge of Xactimate
- Comprehensive knowledge of mitigation (IICRC), construction, and repair procedures
- Effective verbal communication skills, including interviewing, coaching others, and dealing with clients
- Good written communication skills for drafting claims reports
- Must be eligible to work in Canada from the anticipated start date and throughout employment
- Responsible for maintaining work eligibility in Canada
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits supporting physical and mental wellbeing, including telemedicine and Wellness account
- Share plan and other savings of up to 12% of salary or more
- Annual bonus target of 12%, with potential payout up to double the target, subject to personal and company performance
- Employee Share Purchase Plan (ESPP) with Intact matching 50% of net shares
- Defined benefit pension plan with opportunity for guaranteed income for life
- Workplace adjustments and accessibility support
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