Remote customer service representative supporting global brands for Teleperformance. Resolving customer and technical issues across Canadian provinces from home.
About the role
- Customer Service Representative I answering calls and resolving account questions for Intact, an insurance company. Guiding customers through online and mobile self-service tools.
Responsibilities
- Answer incoming calls while delivering exceptional customer service
- Respond to customer inquiries and make adjustments to customer accounts
- Promote self-service by helping and guiding customers through online and mobile application tools
- Send documents or copies of policies to clients
- Address customer needs, including general inquiries, re-enrollment after cancellation, and issue resolution
Requirements
- At least 6 months of experience
- Demonstrated proficiency with computer systems and applications, including Apple and Android devices
- Call centre experience is an asset
- Self-motivated, dynamic, and strong communication skills
- Good computer skills, including Microsoft Office Suite and other applications
- Bilingual in French and English; this role requires regularly answering calls and providing service to an English-speaking clientele
- Must be eligible to work in Canada
- No Canadian work experience required
Benefits
- Flexible work arrangements and a hybrid work model
- Option to purchase up to 5 additional days off per year
- A range of benefits supporting physical and mental well-being, including telemedicine and a Wellness Account
- Share plan and other savings opportunities: up to 12% of salary or more
- Annual bonus target of 5%, with potential payout of up to twice the target, based on individual and company performance
- Employee Share Purchase Plan (ESPP), with Intact matching 50% of net share purchases
- Defined benefit pension plan with the opportunity to receive guaranteed income for life
- Workplace adjustments and accommodations for people with disabilities
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Degree requirement
No Education Requirement
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