Site Activation Partner initiating clinical trials for ICON’s sponsor - dedicated research programs. Coordinating regulatory submissions, approvals, and study start - up documentation.
About the role
- IDC Business Partner managing independent delivery contractor capacity, performance, compliance, and relationships. Supporting Intelcom | Dragonfly’s technology-enabled last-mile logistics operations across Ontario.
Responsibilities
- Identify mutually beneficial opportunities supporting IDC sustainability, operational excellence, customer experience, and Intelcom’s delivery capacity
- Advise regional leadership on IDC partnership trends, risks, and opportunities
- Collaborate with Operations and Procurement to assess delivery requirements, identify capacity gaps, and support capacity-planning strategies
- Find potential independent delivery contractors and guide them through selection, contracting, and onboarding
- Support IDC scalability by identifying performance or capability gaps and recommending development solutions
- Plan and confirm adequate vehicle and driver capacity, including ramping up and down
- Build and maintain professional relationships with IDC partners and internal stakeholders
- Monitor IDC KPIs and compliance, document interventions and action plans, and conduct performance reviews/QBRs
- Maintain transparent communication with IDCs regarding policies, tools, services, operational expectations, and information sessions
- Gather partner feedback and share insights with internal stakeholders
- Address partner questions, concerns, and grievances through negotiation, mediation, and conflict resolution
- Engage regularly with delivery stations, frontline teams, and IDC partners to understand operational realities
- Review performance indicators and field observations to identify risks, recurring issues, and improvement opportunities
- Translate field insights into recommendations for Regional Operations and internal stakeholders
- Develop action plans with IDCs and Operations and monitor follow-up actions
- Challenge quality and capacity gaps and ensure training materials and management tools are available and used
- Produce comprehensive analyses, executive summaries, and strategic recommendations
- Support IDCs through policy changes, new technologies, operational initiatives, and performance-improvement plans
- Train IDCs on compensation policies and tools, route productivity, and driver compensation models
- Promote adoption of Intelcom tools and processes and escalate implementation roadblocks
- Identify contractual, operational, and compliance risks and recommend mitigation or corrective actions
- Follow up on corrective actions and apply escalation processes when issues remain unresolved
- Maintain documentation of risks, commitments, escalations, and corrective actions
Requirements
- Bachelor's degree in business administration, Supply Chain Management, Logistics, Operations Management, Human Resources, or a related field + 6 years work experience
- Intermediate level: 3–5 years
- Experience managing external partners, contractors, franchisees, or vendors
- Strong background in performance management using KPIs and BI dashboards
- Experience in negotiation, conflict resolution, and stakeholder engagement
- Exposure to capacity planning or operational workforce planning
- Entrepreneurship or experience operating a small business
- Vendor or franchise network management
- HR or labor relations exposure, especially contractor models
- Operations leadership in a fast-paced, field-based environment
- High emotional intelligence and strong mediation skills
- Strategic thinking with strong operational grounding
- Ability to operate in ambiguity and high-pressure environments
- Strong integrity and ability to handle sensitive information confidentially
- Customer-centric mindset with resilience and adaptability
- Bilingual French and English preferred for Quebec-based IDC Business Partners
- Willingness to travel regularly
Benefits
- Short- and medium-term growth opportunities
- Comprehensive group insurance
- Group RRSP program
- Employee Assistance Program
- Accommodation measures for individuals with disabilities throughout the recruitment process
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