Community Manager managing daily social engagement for independent creative agency Rethink. Spotting real - time moments, escalating risks, and informing content calendars through community feedback.
About the role
- Senior Community Manager building recognition, rewards, and events for Jane’s healthcare-practice software community. Scaling advocacy programs across Canadian practitioner networks.
Responsibilities
- Own and develop recognition and rewards programs for community members
- Use swag to build engagement across community programs, including a customer swag store and recognition and event experiences
- Build a structured, repeatable in-person community events program, including meetups, campaign gatherings, and roundtables
- Support the Bursary Program and Community Creator Program
- Help launch the Community Champions Program
- Build tailored community programs for practitioner verticals such as manual therapy, medical, and behavioral health
- Create scalable playbooks, templates, and repeatable processes using AI
- Collaborate with Marketing, Customer Support, Vertical Leads, and the wider Community team
- Report directly to the Director of Community and operate as a senior individual contributor on a five-person team
Requirements
- 5+ years managing community, customer advocacy, or ambassador programs
- Experience scaling a program from the ground up
- Background in a customer-facing function such as support, community, or customer success
- Analytical ability to identify meaningful metrics and turn them into program improvements
- Strong project management skills
- Experience running multiple concurrent programs, campaigns, or events end-to-end
- Experience owning and tracking a program budget
- Comfort and fluency working with AI tools
- Experience with Slack, Notion, Monday, RSVPify, Zoom, Canva, and HubSpot
- High degree of autonomy and ability to execute independently with minimal guidance
- Deep care for customers and community members
- Empathy for healthcare practitioners and their practices
- Must currently live and work in Canada and be eligible to work there without employer sponsorship
- No relocation, visa sponsorship, or third-party employer-of-record support
Benefits
- Annual salary growth tied to career development and contribution
- Regular career development conversations with the manager
- Comprehensive benefits package
- Remote work arrangement
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