Senior People Operations Specialist handling escalated HR inquiries and transactions for Sun Life employees and managers. Supporting workforce, benefits, payroll, compensation, and leave operations across multiple regions.
About the role
- People Business Partner advising leaders and managing employee relations at Jobber, a technology platform helping small home-service businesses operate. Driving performance, talent, compensation, and lifecycle programs.
Responsibilities
- Build a people agenda aligned with the group's strategy, structure, and business drivers
- Advise managers and senior leaders on performance, development, compensation, team structure, and change
- Coach first-time and early-tenure managers through people-leadership challenges
- Create reusable guidance and documentation to help managers become self-sufficient
- Run performance management end to end, including expectations, documentation, improvement plans, difficult conversations, and exits
- Support talent reviews and compensation cycles, including calibration, leveling, promotions, and succession planning
- Own the employee lifecycle, including leaves, accommodations, return to work, internal moves, and exits
- Manage employee relations cases, including ambiguous and legally sensitive matters, with appropriate escalation
- Assess organizational structures, spans of control, and decision rights
- Track engagement, performance, and retention indicators; run listening cycles and create action plans
- Drive people initiatives from design through implementation
- Use AI for research, drafting, data analysis, and recommendation testing
- Identify and propose improvements for recurring manual processes and documentation gaps
- Partner with Talent Development, Total Rewards, and Talent Attraction teams
- Report to the Senior Manager, People
Requirements
- Proven track record advising and influencing senior leaders and executives, including persuading leaders who have not framed the problem
- Performance management and employee relations experience, including difficult cases
- Experience running performance and compensation cycles end to end for a multi-team group
- Working understanding of employment legislation and its application to the business
- Ability to quickly learn employment legislation when expanding into new regions
- Real AI fluency, including work changed or automated through AI and something built or automated independently
- Comfort with administrative work, documentation, systems, and detail
- Strong written and verbal communication skills
- Resilience in messy situations where answers are not obvious
- Must be based in Edmonton, Toronto, Vancouver, or Kitchener-Waterloo
- Must be able to attend the office at least 1 day per week according to the department schedule
- Legally entitled to work in Canada
- Successfully complete a background check, including identity verification
Benefits
- Equity rewards / stock options
- Annual health and wellness stipends
- Retirement savings matching in RRSP, TFSA or FHSA
- Extended health package with fully paid premiums for body and mind
- Dedicated Talent Development team
- Career coaching
- Learning and leadership programs
- Career development opportunities
- Pre-approved travel expenses fully covered for one in-person interview
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Degree requirement
No Education Requirement
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