Senior Manager leading AI - powered customer - service deployments and engagement managers at Replicant. Growing enterprise accounts while shaping delivery standards, product strategy, and market positioning.
About the role
- Regional Delivery Manager accountable for operational performance across Canada at a tech company focusing on convenience. Collaborate with teams to analyze data and improve logistics outcomes.
Responsibilities
- Full end-to-end ownership of Canada-wide Courier Supply Health to drive performance across key operational metrics, including on-time delivery, delivery times, undelivered orders, and courier rejections.
- Budget accountability for delivering network costs within or under the regional budget (e.g. cost per order, centralised costs, etc.) for your assigned accountability within Canada. Identify ways to further optimize cost, and calculate cost estimates for changes as required.
- Accountability for operational configurations across pay, incentives, utilisation, assignment logic, cost functions, etc. for your assigned accountability within Canada.
- Implementation and administration of the desired configurations on an on-going basis (with support from central teams).
- Evaluate potential changes from multiple angles, balancing analytical assessment with a pragmatic point of view. Communicate implications to stakeholders, influencing as needed.
- Leverage analytical tools (statistical, predictive modelling, etc.) to identify segmented, zone-level network trends and insights on an on-going basis. Share recommendations & make network decisions based on insights.
- Propose and support network experiments in partnership with tech & data science teams. Assess experiment outcomes and own/approve changes for your assigned regions.
- Use critical-thinking skills to develop and align regional strategies with corporate & functional priorities. Effectively present ideas to senior management teams.
- Ad hoc project support such as playbook documentation, new zone launches, zone throttling, key cities, zone hour extensions, etc.
- Identify and advocate for continuous improvement opportunities for the network, e.g. via root cause investigations on outliers and escalations.
- Collaborate with global and local stakeholders to align priorities and share best practices.
- Crisis management support as needed to support business continuity.
Requirements
- 3+ years experience with data and analysis tools
- Experience & proven success in a budget-ownership role (incl. forecasting functions)
- Track record of driving operational targets, ideally in a digital-first environment
- Bachelor’s Degree or equivalent work experience in quantitative fields such as Business, Technology, Mathematics, Statistics
- Willing to work outside of regular business hours on an exception basis (e.g. during a crisis)
Benefits
- Team Vibes: Thrive in a collaborative culture where your ideas matter.
- Tasty Perk: Enjoy a monthly Skip spend allowance – treat yourself!
- More Time Off: Generous PTO with a buy and sell program with up to 5 extra days!
- Family First: Up to 20 weeks top up for parental leave.
- Premium Benefits: Flexible medical & dental insurance for you and your family.
- Keep Learning: Access world-class training resources to power your success.
- Perks Galore: Exclusive offers from Workperks from hundreds of top brands.
- Future Funded: RRSP contributions with diverse investment portfolios.
- We’ve Got You: We’ve got you covered. Access paid sick time to care for yourself or your family when life happens & access to our well-being support programs.
- Digital Nomads: Family abroad or just want a change of scenery? Enjoy the freedom to work from almost anywhere in the world for 4 weeks a year.
- Career Growth: Fuel your personal and professional evolution through our dedicated mentorship, global mobility pathways, and a wellness-first culture rooted in true diversity and inclusion.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Senior Contract Manager building Foundation’s scalable contract practice for enterprise growth. Owning negotiations, templates, workflows, counsel escalation, and contract knowledge systems remotely across the US and Canada.
Academic programs manager supporting pharmacy education and student services at the University of Alberta. Leading operations, governance, resources, and continuous improvement across Faculty programs.
Senior Manager advancing RBC’s financial - crime reporting analytics and automation. Analyzing transaction data, improving STR/SAR systems, and partnering with compliance and technology teams.
Tender Manager negotiating commercial contracts for Nordex, a global onshore wind - turbine manufacturer. Managing execution risks, schedules, and cost estimates to deliver renewable power projects.
Global Study Manager leading operational delivery of Parexel’s clinical trials, from study startup through database release and inspection readiness. Overseeing CROs, vendors, budgets, sites, and cross - functional study teams.
API Deployment Manager helping major partners adopt Runway’s AI content - generation technology. Owning technical onboarding, expansion, escalations, and strategic API partnerships.
LC
Responsable senior de la réussite client chez Lightspeed, plateforme de commerce infonuagique. Fidélisation, adoption produit, expansion et renouvellement d’un portefeuille B2B de plusieurs millions de dollars.
Responsable des contrats commerciaux chez Spiria, créateur canadien de solutions logicielles sur mesure. Révision, négociation et administration contractuelles; gouvernance des programmes de conformité, notamment SOC 2.
Senior Associate Delivery Manager guiding cross - functional software initiatives for DraftKings’ digital sports entertainment and gaming platform. Improving Agile execution, delivery predictability, and roadmap outcomes across US and Canadian remote teams.