Senior Product Manager – Customer Success

Posted 2 weeks ago

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About the role

  • Senior Product Manager at Kardium, focused on increasing customer engagement of the Globe PF System. Collaborating with cross-functional teams on product strategies for innovative heart rhythm disorder solutions.

Responsibilities

  • Identify opportunities to increase customer utilization of the Globe PF System.
  • Develop, prioritize and drive initiatives to increase customer engagement and utilization of the Globe PF System.
  • Transform the high-level vision of the product roadmap into prioritized, detailed User Needs and Business Needs in collaboration with our other product managers.
  • Understand and provide technical guidance on customer expectations relating to clinical electroanatomic mapping and advanced therapy workflows and interactions.
  • Define User Needs, Business Needs and Requirements for mapping and therapy workflows and best practices.
  • Define User Needs, Business Needs and Requirements for Clinical Specialist troubleshooting workflows using an AI-first approach and a human for the really tough cases.
  • Work closely with R&D teams to ensure they develop the optimal hardware, software, workflows and functionality.
  • Use data to inform product decisions and maximize value for customers.
  • Anticipate and mitigate technical risks. Suggest, support, and negotiate tradeoffs between scope, budget, and schedule.
  • Collaborate with cross-functional teams, including executives, User Experience (UX), Training, Mapping Algorithms, Electronics Engineering, Clinical Engineering, Biomedical Research, Software Development, and Sales, to bring new mapping workflows and features to market.
  • Communicate product strategy and progress to internal stakeholders, including management and designers
  • Stay current on industry trends and new technologies to bring innovative ideas to the product team.
  • Availability to regularly travel to meet with clients and stakeholders and attend trade shows and clinical/pre-clinical procedures, sometimes internationally.

Requirements

  • Bachelor’s degree in Science, Engineering or equivalent
  • 7+ years of electrophysiology experience, including mapping
  • 5+ years of EP lab experience with deep knowledge of industry products and advanced therapeutic strategies
  • Experience translating product vision to requirements and supporting feature development
  • Experience training or mentoring clinical field teams
  • Experience leading development teams and mentoring designers is preferred
  • Experience with Product Management or development is preferred
  • Human Factors or UX experience is preferred
  • Strong strategic and analytical skills with a focus on data-driven decision-making
  • Ability to develop and implement operational procedures and processes
  • Excellent leadership, communication (written and oral), presentation, and interpersonal skills
  • Ability to effectively present ideas and concepts, facilitating stakeholder buy-in.

Benefits

  • Comprehensive medical & dental coverage for all permanent employees – effective as of Day 1, with no waiting period.
  • Work-day flexibility – additionally, we provide 3 personal days per year.
  • Support for you (and your dependents) overall well-being.
  • Family building – we provide top up for maternity leave, adoptive leave, and parental leave for non-birthing parents. Employees can also enroll in benefit coverage for fertility drug treatment.
  • Career progression and learning support.
  • Professional membership support.

Job type

Full Time

Experience level

Senior

Salary

CA$124,000 - CA$176,000 per year

Degree requirement

Bachelor's Degree

Location requirements

HybridBurnabyCanada

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