Tech Lead leading application support specialists and resolving complex technical issues. Supporting Genpact’s AI and digital transformation solutions through application maintenance and performance improvement.
About the role
- Process Quality Engineering Team Lead improving Kardium’s atrial-fibrillation medical-device manufacturing quality. Leading engineers, non-conformance investigations, rework, and continuous improvement across two shifts.
Responsibilities
- Develop detailed understanding of Kardium products and manufacturing processes
- Lead a team of Process Quality Engineers in a fast-paced manufacturing environment
- Triage, prioritize, and schedule operational and project work
- Lead investigations of quality issues in Catheter/Introducer subassembly processes
- Review and disposition non-conforming products and materials
- Lead NC disposition and rework activities
- Support and drive continuous improvement initiatives
- Investigate systemic product quality issues
- Build and maintain cross-functional partnerships with Quality Control, Engineering, Manufacturing, and Quality Assurance
- Design, implement, and continuously improve processes for monitoring, evaluating, and reporting product quality trends and process performance
- Act as primary point of contact for production quality concerns across a two-shift operation
Requirements
- Bachelor’s degree or higher in science or engineering; mechanical engineering background preferred
- At least 8 years of engineering experience in a technical, multi-disciplinary environment
- Experience with medical devices or similarly regulated industries highly advantageous
- Excellent interpersonal skills and track record of driving consensus with diverse stakeholders
- Excellent written and verbal communication skills, especially in a technical context
- Proven experience with non-conformances, failure investigations, root-cause analysis, and quality-engineering tools
- Sound knowledge of statistics, SPC, FMEA, and process capability
- Ability to lead Process Quality Engineers in a fast-paced manufacturing environment
- Ability to work across a two-shift operation
Benefits
- 5% RRSP contribution
- Stock option plan for permanent employees
- Comprehensive medical and dental coverage effective Day 1 with no waiting period
- 3 personal days per year
- Well-being support for employees and dependents
- Career progression and learning support
- Professional membership support
- Maternity leave top-up
- Adoptive leave top-up
- Fertility drug treatment benefit coverage
- Employee Resource Groups (ERGs)
- Recruitment-process accommodation support
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