Applied ML Engineer working on AI-driven insights at Kaseya. Collaborating with product teams to enhance features with machine learning and data analysis.
Responsibilities
Explore and analyze data using Python, pandas, and PySpark (or similar tools).
Use matrix factorization, clustering, dimensionality reduction, and related techniques to understand and prepare data for modeling, and to identify and label latent factors (e.g., user behavior patterns, content/topic clusters, expertise dimensions).
Create, tune, and productionize ML models for:
• Categorization / classification
• Recommendations and similarity
• Other prediction or ranking tasks that power product features
Design and implement AI-driven ingest flows that turn unstructured inputs (tickets, emails, forms, messages, logs, etc.) into well-structured data that models and downstream systems can use.
Build workflows where AI can:
• Auto-fill or suggest key fields and metadata.
• Proactively ask users/customers for missing or ambiguous information (e.g., via email or messaging).
• Surface similar past items or solutions to assist humans in decision-making.
• Fully handle simple, repetitive “Level 1” style requests end-to-end when safe to do so.
Work closely with engineers to integrate models and workflows into production systems with proper monitoring, fallbacks, and guardrails.
Work with multiple product teams to help them identify and scope AI opportunities in their areas.
Define patterns, templates, and best practices for data ingestion, feature creation, model usage, and evaluation that teams can reuse.
Serve as a trusted advisor and technical lead:
• Provide design and architecture guidance on data and ML-heavy features.
• Join projects to handle the most complex modeling or workflow automation pieces when teams get stuck.
Mentor and guide junior data/ML engineers and analysts:
• Conduct code and model reviews.
• Pair with them on tricky problems.
• Help them develop good intuitions about metrics, evaluation, and operational reliability.
Help establish and socialize standards for experimentation, documentation, and responsible AI usage across teams.
Requirements
5+ years in data science, ML engineering, or a similar applied role, with a strong record of shipping production data/ML features.
Strong Python skills and experience with pandas for data analysis.
Experience with PySpark or other distributed data processing frameworks.
Solid understanding of ML fundamentals, including:
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