Senior Staff Applied ML Engineer

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About the role

  • Applied ML Engineer working on AI-driven insights at Kaseya. Collaborating with product teams to enhance features with machine learning and data analysis.

Responsibilities

  • Explore and analyze data using Python, pandas, and PySpark (or similar tools).
  • Use matrix factorization, clustering, dimensionality reduction, and related techniques to understand and prepare data for modeling, and to identify and label latent factors (e.g., user behavior patterns, content/topic clusters, expertise dimensions).
  • Create, tune, and productionize ML models for:
  • • Categorization / classification
  • • Recommendations and similarity
  • • Other prediction or ranking tasks that power product features
  • Design and implement AI-driven ingest flows that turn unstructured inputs (tickets, emails, forms, messages, logs, etc.) into well-structured data that models and downstream systems can use.
  • Build workflows where AI can:
  • • Auto-fill or suggest key fields and metadata.
  • • Proactively ask users/customers for missing or ambiguous information (e.g., via email or messaging).
  • • Surface similar past items or solutions to assist humans in decision-making.
  • • Fully handle simple, repetitive “Level 1” style requests end-to-end when safe to do so.
  • Work closely with engineers to integrate models and workflows into production systems with proper monitoring, fallbacks, and guardrails.
  • Work with multiple product teams to help them identify and scope AI opportunities in their areas.
  • Define patterns, templates, and best practices for data ingestion, feature creation, model usage, and evaluation that teams can reuse.
  • Serve as a trusted advisor and technical lead:
  • • Provide design and architecture guidance on data and ML-heavy features.
  • • Join projects to handle the most complex modeling or workflow automation pieces when teams get stuck.
  • Mentor and guide junior data/ML engineers and analysts:
  • • Conduct code and model reviews.
  • • Pair with them on tricky problems.
  • • Help them develop good intuitions about metrics, evaluation, and operational reliability.
  • Help establish and socialize standards for experimentation, documentation, and responsible AI usage across teams.

Requirements

  • 5+ years in data science, ML engineering, or a similar applied role, with a strong record of shipping production data/ML features.
  • Strong Python skills and experience with pandas for data analysis.
  • Experience with PySpark or other distributed data processing frameworks.
  • Solid understanding of ML fundamentals, including:
  • • Supervised learning and classification models
  • • Matrix factorization / embeddings / latent factor models
  • • Feature engineering and model evaluation (offline metrics and online experiments)
  • Proficiency with PyTorch (or a similar deep learning framework) and related ML tooling.
  • Strong SQL and experience with modern data warehouses / data lakes.
  • Comfort working with APIs, microservices, and production integration of ML models, including performance and reliability considerations.
  • Experience serving as a technical lead or senior individual contributor across multiple teams or projects.
  • Proven ability to translate business problems into data/ML projects, and to clearly explain tradeoffs to non-ML stakeholders.
  • Track record of mentoring junior engineers/analysts and improving team practices (e.g., review culture, testing, monitoring).
  • Strong communication skills and the ability to drive alignment across product, engineering, and operations.

Job type

Full Time

Experience level

Senior

Salary

CA$360,000 - CA$380,000 per year

Degree requirement

Bachelor's Degree

Tech skills

MicroservicesPandasPySparkPythonPyTorchSQL

Location requirements

RemoteCanada

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