About the role

Implementation Consultant managing customer onboarding and training for a golf technology company. Collaborating with customers to ensure successful project execution and satisfaction.

Responsibilities

Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process
Ensuring customer training is completed throughout onboarding process
Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing
Communicate with the customer on the status of the implementation and send reminders of upcoming training dates
Managing your own segment of customers who are working through the onboarding process
Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding
Updating customer records in our CRM and other web-based tools to reflect project updates and timelines
Managing the amount of time for customers to move from sales close to the time they’re using the system
Ensuring great customer satisfaction ratings.

Experience in the Golf Industry or Avid golfer
Experience managing customer expectations using phone and email communication
Experience resource planning and task assignment in a non-supervisory role
Excellent communication skills in French and English, both verbally and written. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.
Even better if you have, but not necessary:
Experience with the retail or hospitality industry
Experience with Hubspot or Salesforce
Experience with ClickUp or ChurnZero

A flexible work environment that empowers you to do your best work (3 days a week in office)
A culture that celebrates performance
The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard
Career-defining opportunities
Flexible paid time off and remote work policies
Equity options, because this is your company too
Contributions to your pension plan. Your future matters
Training opportunities to grow your skills and career
Health and wellness credit so you feel your best
Time off to volunteer and give back to your community
Interest groups, employee led networks, social committees to sponsored sports teams
Computer purchase program to get your personal Macbook
Enhanced parental leave to support growing families