Gestionnaire des médias sociaux chez Lightspeed, entreprise technologique montréalaise. Pilotage de la stratégie, de l’équipe, du contenu et des campagnes sur les marchés mondiaux et québécois.
Responsibilities
Maintain and evolve Lightspeed’s overall social media strategy, aligning it with company and marketing objectives
Evolve and optimize platform strategies and content pillars globally and locally
Identify opportunities to strengthen brand presence, content, and audience engagement
Manage and support a team comprising a Social Media Specialist, a Community Management Specialist, and a Social Media Intern
Set priorities, provide guidance and mentorship, and ensure clear allocation of responsibilities
Manage the relationship with the production agency and collaborate with internal Design teams to develop social media content and case studies
Provide strategic direction, feedback, and necessary approvals throughout the production process
Serve as a key social media partner to the Brand, Public Relations, Product Marketing, Events, and other teams
Integrate social media into company campaigns and initiatives from planning through execution
Collaborate with teams across North America, Europe, and APAC to ensure a consistent brand presence
Manage Lightspeed Québec’s social media presence and adapt the strategy for the Quebec market
Lead the monthly reporting process for organic social media and share key insights
Use performance and audience data to determine what is working and evolve the strategy
Contribute to the planning, management, and measurement of brand and social media campaigns
Track content calendars, briefs, approvals, and post deliverables
Advise on and approve content for the Life at Lightspeed program and support employee engagement initiatives
Requirements
At least 6 years of experience in social media management, ideally within an established brand
Experience managing a content creation, marketing, or social media team, including team development and priority setting
Experience developing and managing social media strategies, with the ability to adapt content and approaches to different platforms and audiences
Experience collaborating with creative partners and agencies to develop and produce social-first content and campaigns
Comfortable using social media performance data to derive insights and inform content and strategy
Knowledge of social media management, listening, and analytics tools
Excellent written and spoken French and English
Experience in the technology or SaaS industry, particularly in e-commerce or point-of-sale solutions, is an asset
Experience with global and regional social media is an asset
Experience with social media advertising, including budget management and optimization, is an asset
Experience integrating artificial intelligence tools into workflows is an asset
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