Senior Travel Consultant booking and advising on corporate travel for BCD Travel. Managing reservations, travel policies, regulations, fares, and client service remotely.
About the role
- Deskside Consultant providing on-site end-user IT support for Long View’s Vancouver clients. Deploying devices, troubleshooting deskside issues, and supporting Microsoft environments.
Responsibilities
- Deploy and support laptops and peripherals for new and existing users, following team standards
- Provision Windows 11 devices using Intune Autopilot and provide Tier 1 end-user support
- Deliver clear, professional communication with customers, stakeholders, and service providers
- Troubleshoot and resolve deskside issues, escalating and tracking incidents as needed
- Mentor and support less experienced team members, both on-site and remote
- Ensure compliance with client IT security, technology standards, and service practices
- Follow and model Health, Safety, Security, and Environmental policies and safe work practices
- Support office technology such as printers, AV, video conferencing, and meeting room equipment
- Participate in regional IT team collaboration to ensure consistent service delivery
- Contribute to continuous improvement in end-user support, service quality, and customer satisfaction
Requirements
- 5+ years of IT support experience, including experience supporting a Microsoft environment in a Desktop Support Role
- Knowledge of server operations, infrastructure, web interfaces, and remote access tools
- Hands-on experience with Windows/Linux/Mac OS environments
- Experience with Microsoft Office O365
- Experience with remote support
- Experience with PC, printer hardware, VPN, and Citrix
- Experience with Active Directory
- Ability to identify issues, escalate appropriately, and work to resolve them
- Effective written and verbal communication skills
Benefits
- Permanent staff position
- Paid training
- Career life planning
- Relocation and travel opportunities
- Career growth opportunities
- Access to the latest technologies
- Inclusive and equitable workplace
- Employee resource groups
- Company-wide training
- Accommodation support for interviews or the role
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
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