About the role

Enterprise Implementation Consultant leading MaintainX software implementations for industrial and frontline teams. Driving adoption, training users, and managing enterprise customer success.

Responsibilities

Partner with enterprise customers to lead successful implementations, drive adoption, and deliver an exceptional onboarding experience
Manage complex, multi-phase enterprise software implementations across cross-functional stakeholders and change management
Lead customer interactions and communications throughout the implementation lifecycle
Identify opportunities to maximize product value, drive adoption, and ensure long-term customer success
Serve as the client manager during implementation, understanding business operations, managing expectations, and ensuring end-user satisfaction
Deliver formal training to client project team members and/or end-users
Provide knowledge transfer to internal team members throughout onboarding
Demonstrate products, services, and best practices
Track and communicate client issues; proactively troubleshoot and resolve problems
Manage multiple accounts, deadlines, and milestones
Recommend workflows based on industry knowledge and client maintenance, operations, and management needs
Collaborate with product, sales, account management, and other internal teams

Relevant experience supporting enterprise customers in software implementation, customer onboarding, application engineering, business consulting, maintenance, reliability, operations, engineering, and/or construction
Experience managing complex implementations and multiple stakeholder groups
BEng degree or equivalent years of experience
Experience in manufacturing, industrial, maintenance, or similar space is a benefit
Excellent communication, presentation, facilitation, time management, and interpersonal skills
Excellent client relationship skills and ability to manage client expectations
Understanding of business requirements definition, review of functional specifications, user training, and deployment
Ability to manage multiple priorities and perform well in a fast-paced environment while maintaining quality and client satisfaction
Savvy with technology and capacity to become an expert in MaintainX software quickly
Self-starter comfortable working with minimal oversight and tight deadlines
Membership in professional organizations and/or professional certifications related to the role is a plus
Ability to learn the MaintainX product within 30 days to advise customers

Depending on the role, compensation may also include commission
Annual bonus
Equity
Health coverage (benefits differ by country)
Retirement benefits (benefits differ by country)
Leave benefits (benefits differ by country)
Culture where everyone can thrive
Optional diversity and inclusion survey participation without impact on job application