Temporary Account Operations Representative supporting Arc’teryx’s commercial sales and service operations. Managing B2B orders, Salesforce/SAP data, reporting, and process improvements.
About the role
- General Manager leading Make Space’s British Columbia self-storage portfolio. Driving occupancy, revenue, NOI, operational consistency, and regional growth.
Responsibilities
- Oversee daily business operations for self-storage activities across British Columbia
- Champion a customer-first culture across all locations
- Develop, implement, and maintain standard operating procedures and policies
- Drive occupancy, revenue, and NOI performance across the assigned portfolio
- Maintain full P&L accountability for all regional locations
- Create and monitor KPIs, including occupancy, delinquency, and move-in/move-out trends
- Deliver against monthly, quarterly, and annual budgets
- Recommend and execute pricing and promotional strategies
- Conduct regular site audits for safety and service standards
- Lead employee recruitment, training, coaching, and performance management
- Foster a performance-driven team environment focused on exceeding KPIs
- Support integration of acquired facilities and openings of new locations
- Collaborate with marketing, real estate, and development teams on growth initiatives
- Identify and execute opportunities to expand business lines or increase regional market share
- Travel to sites regularly and represent the company at meetings or regional events
- Perform other duties as assigned by management
Requirements
- 3–5+ years of experience in multi-site operations (self-storage, retail, real estate, or service-based industry preferred)
- 5+ years of managing teams, preferably in a team-based environment
- Bachelor’s degree in Business Administration, Operations, or a related field preferred
- Valid driver’s license and clean abstract
- Reliable vehicle
- Experience managing full P&L responsibility across multiple locations
- Tech savvy; daily use of O365, SharePoint, Outlook, Excel, and MS Teams
- Proven ability to consistently meet and exceed performance standards
- Strong influencing and motivating abilities
- Ability to lead and promote safe work environments
- Excellent communication, interpersonal, and motivational skills
- Strong analytical and problem-solving abilities
- Ability to work in a fast-paced environment and consistently meet deadlines
- Ability to work independently with minimal supervision
- Previous self-storage or mobile container experience considered an asset
- Bilingual French and English considered an asset
Benefits
- Competitive salaries
- Discretionary bonuses
- Benefits
- Paid time off
- Fun-focused work environment
Job title
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Degree requirement
No Education Requirement
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