About the role

Medical Tele-Interviewer conducting lifestyle and medical interviews for Manulife’s individual insurance underwriting process. Delivering accurate, confidential customer service remotely across Canada.

Responsibilities

Conduct in-depth interviews covering lifestyle and medical questions to facilitate the underwriting process for individual insurance applicants
Elicit personal and medical information through tactful probing
Provide high-quality customer service to insurance clients
Manage workload efficiently using organization and time-management skills
Maintain confidentiality of sensitive and private information
Address customers’ concerns professionally and knowledgeably
Collaborate within a team

Medical knowledge, terminology, or experience is required
Experience working with a high degree of accuracy in a fast-paced environment while under time constraints
Excellent spelling and grammar
Excellent verbal and written communication skills
Experience providing outstanding customer service
Highly motivated and able to work independently or with minimal supervision
Bilingualism (English and French) is a strong asset
If the successful candidate is in Québec, proficiency in both English and French will be required to support clients from various provinces outside of Quebec