Senior Product Manager owning Caseware's financial reporting software strategy and roadmap. Guiding US and Canadian compliance, customer needs, AI direction, and go - to - market success.
About the role
- Associate Product Manager delivering secure SSO and third-party care-vendor integrations for Manulife. Coordinating product delivery, identity standards, roadmaps, and launch readiness across teams.
Responsibilities
- Support end-to-end delivery of customer SSO and third-party care partner integrations from discovery and requirements through build, testing, launch, and post-launch stabilization
- Coordinate internal and external teams while managing timelines, dependencies, risks, decisions, data exchange, and issue resolution
- Translate member, customer, partner, and business needs into product requirements, user stories, acceptance criteria, process flows, and journey maps
- Partner with Design, Engineering, Architecture, Security, and CIAM teams to define and validate solutions
- Co-manage the ecosystem integration roadmap, backlog, and delivery plan across multiple workstreams
- Prioritize opportunities based on member value, strategic alignment, delivery effort, risk, and reuse
- Contribute to reusable integration patterns for customer onboarding, vendor connectivity, data exchange, monitoring, and operational support
- Coordinate cross-functional launch readiness
- Monitor adoption, authentication success, reliability, defects, support volume, and member experience to identify improvement opportunities
Requirements
- Minimum of five years' experience in Digital Product Management, encompassing identity or SSO integration expertise
- Two to four years of relevant experience in digital product management, business analysis, technology delivery, platform integrations, or a related role
- Experience supporting SSO, APIs, identity, or third-party integrations is an asset
- University degree or equivalent experience in business, technology, engineering, design, or a quantitative field
- Ability to convert ambiguous needs into structured requirements, prioritize work, and support delivery across the product lifecycle
- Ability to understand and communicate APIs, data flows, authentication, SAML 2.0, OIDC, identity providers, environments, testing, and production support
- Ability to build effective working relationships with business stakeholders, technical teams, control functions, operations teams, and external partners
- Ability to break down complex problems, identify dependencies and risks, evaluate options, and recommend practical next steps
- Proactive follow-through, attention to detail, and accountability for outcomes, decisions, and commitments
- Strong written and verbal communication skills
- Curiosity and willingness to build expertise in digital health, member experience, identity, platform integration, and partner ecosystems
- Bilingualism (English and French) is a strong asset; if the successful candidate is in Québec, proficiency in both languages is required
Benefits
- Flexible work environment
- Learning and career growth support
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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