eCommerce support agent helping Wolseley Canada customers resolve online orders, registrations, and platform issues. Promoting Wolseley Express adoption and coordinating technical escalations.
About the role
- Bilingual customer service representative supporting Manulife policyholders, agents, and partners. Resolving inquiries through French and English calls, email, and chat in a hybrid contact center.
Responsibilities
- Provide customer service to policyholders, agents, and partners in French and English via inbound calls, email, and chat
- Handle a high volume of inquiries, analyze issues, and deliver proactive solutions
- Use technology and software to document interactions accurately and resolve concerns efficiently
- Demonstrate empathy and emotional intelligence to build trust and positive relationships
- Stay informed about products, services, and industry regulations
- Collaborate with colleagues and other departments to resolve complex issues
Requirements
- Bilingual verbal and written proficiency in French and English
- Experience in a fast-paced customer service environment
- Call center experience is a strong asset, especially within financial services
- Strong technical skills
- Ability to navigate multiple systems
Benefits
- Hybrid work model with office collaboration Tuesday through Thursday and remote flexibility for the rest of the week
- Opportunities to learn, grow, and build a career
- Incentive programs and incentive compensation tied to business and individual performance
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability coverage
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Unlimited coffee
- Positive work atmosphere
- Well-being and inclusion support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Product Support Specialist supporting Prenuvo’s proactive whole - body healthcare scanning platform. Triaging tickets, troubleshooting product issues, and coordinating resolutions with engineering and clinical teams.
Customer Care Representative delivering inbound call and chat support for Sutherland customers. Resolving service, billing, and energy - conservation inquiries remotely.
Sales Support Specialist supporting Genetec’s global sales team, CRM accounts, pricing exceptions, and sales administration. Collaborating with customer service, inside sales, and technology teams in Montréal.
Customer Support Manager leading phone, email, chat, and SMS teams at Wrapbook, an AI production - finance platform. Coaching specialists, managing escalations, KPIs, scheduling, and scalable support operations.
Bilingual insurance associate advising Canadian customers on home and auto coverage for Intact. Analyzing needs, recommending products, and providing inbound evening call - centre service.
Customer Service Team Lead supporting Cencora’s Canadian patient and provider support services. Leading operational workflows, escalations, reporting, and service readiness through Innomar Strategies.
Bilingual customer service representative supporting savings and retirement - plan participants for New Era Technology, a global technology solutions provider. Handling transactions, complaints, inquiries, and follow - up remotely.
Customer care associate supporting product inquiries, quotations, and issues for HD Supply Canada. Researching products, resolving customer problems, and facilitating sales growth.
Talent Manager developing client business for Robert Half, a staffing firm. Recruiting and matching administrative and customer support professionals to contract and permanent opportunities.