Retail Shift Leader supervising Canna Cabana cannabis store operations in Calgary. Leading staff, customer service, sales targets, compliance, and inventory management.
About the role
- Digital solutions specialist enabling personalization requirements, data, integrations, triggers, and QA. Supporting Manulife’s international financial services business with launch-ready customer activation use cases.
Responsibilities
- Lead the technical business analysis and solution requirements function for personalization use cases
- Translate journey and business requirements into detailed data, trigger, integration, QA, and delivery requirements
- Confirm data availability and identify technical gaps affecting delivery
- Partner with technical teams to resolve missing attributes, triggers, integrations, or data flow issues
- Coordinate across data, technology, activation, measurement, and business teams
- Build workback plans for technical dependencies and validation steps
- Track risks, blockers, and open decisions related to technical enablement
- Ensure requirements are clear before use cases move into build
- Establish QA plans for data flows, audience logic, triggers, integrations, and measurement setup
- Support testing and launch readiness reviews
- Troubleshoot issues during build, QA, launch, and early post-launch monitoring
- Improve standards, documentation, and repeatable solution patterns
- Lead or coordinate resources responsible for solution requirements, data validation, integration readiness, and QA support
Requirements
- 5+ years of experience in business analysis, marketing technology, solution enablement, data enablement, personalization, or technical delivery
- Strong understanding of customer data, audience logic, campaign triggers, integrations, QA, and activation workflows
- Experience translating business requirements into technical requirements
- University or college degree in marketing, communications, business, or a related field of study
- Strong analytical, documentation, and problem-solving skills
- Ability to coordinate across technical and non-technical stakeholders
Benefits
- Flexible environment supporting learning, growth, well-being, and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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