Program Manager running Mila Ventures’ Founders in Residence program. Recruiting entrepreneurs, connecting them with AI researchers, and managing partnerships from sourcing to signed matches.
About the role
- Director leading complex digital transformation programs at Manulife, an international financial services provider. Driving enterprise customer experience delivery across business, product, and technology teams.
Responsibilities
- Lead large-scale digital transformation programs from initiation through execution, implementation, and business adoption
- Establish program vision, objectives, success measures, and strategic roadmaps
- Develop and maintain integrated program plans across business, product, technology, operations, and vendor workstreams
- Drive accountability across multiple teams and stakeholder groups
- Manage complex interdependencies, risks, issues, and dependencies
- Establish program governance structures, delivery frameworks, execution plans, and operating rhythms
- Coordinate planning activities, milestone reviews, readiness assessments, and delivery checkpoints
- Oversee change governance and organizational readiness activities
- Ensure adherence to enterprise delivery, governance, financial, reporting, ODF, and audit requirements
- Facilitate working sessions, workshops, planning events, and executive reviews
- Drive issue resolution and remove delivery blockers
- Create executive-ready status reports, presentations, and briefing materials
- Partner with Product Owners, Delivery Leads, and Scrum Masters
- Directly project manage high-priority workstreams during critical delivery periods
- Lead executive governance forums, steering committees, and transformation reviews
- Manage stakeholder alignment across segments, functions, and leadership teams
- Provide executive communications on progress, risks, dependencies, decisions, and outcomes
- Act as a connector between Digital Experience, Product, Technology, Operations, and business stakeholders
- Build partnerships across GWAM, Canada Segment, Shared Capabilities, and Global teams
- Foster collaboration and drive alignment, transparency, and shared accountability
Requirements
- 10+ years of experience leading complex digital transformation, program management, or technology delivery initiatives
- Proven experience delivering large-scale, cross-functional programs spanning business and technology organizations
- Experience leading customer-facing digital experience, platform modernization, or enterprise transformation initiatives
- Experience operating within large, highly matrixed organizations
- Bachelor's degree required
- Exceptional program and project management expertise
- Strong analytical, problem-solving, and decision-making capabilities
- Advanced PowerPoint, Excel, and executive storytelling skills
- Strong financial and delivery management discipline
- Strong organizational and execution skills with attention to detail
- Excellent written and verbal communication skills
- Experience creating executive-level presentations, updates, and decision materials
- Proven ability to influence stakeholders at all levels
- Ability to navigate ambiguity and drive clarity and action
- Strong understanding of Agile delivery practices and product operating models
- Experience with Jira, Rally, Confluence, and related delivery tools
- Familiarity with digital product development from discovery through delivery
Benefits
- Flexible environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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