Director leading Long View’s corporate IT strategy, security, governance, and operations. Aligning technology investments with business goals at Long View’s Calgary - based head office.
About the role
- Directing Manulife Vitality, a health-engagement program, across strategy, partnerships, financial performance, and member experience. Leading teams and enterprise initiatives to drive growth and operational results.
Responsibilities
- Lead the day-to-day management and performance of the Manulife Vitality program
- Develop annual business plans, strategic priorities, and recommendations supporting member growth, engagement, business performance, and advisor adoption
- Own Vitality portfolio performance, including financial results, member engagement, operational health, risk management, and business outcomes
- Evaluate, prioritize, and recommend new opportunities, partnerships, enhancements, and investments
- Lead complex cross-functional initiatives and strategic projects across teams, partners, functions, and business units
- Oversee execution of the Vitality roadmap, including governance, sequencing, resourcing, and delivery
- Provide strategic oversight of partner relationships, commercial performance, launch readiness, and partnership value realization
- Lead portfolio governance, business reviews, and decision-making forums
- Own the annual budget, forecasting process, business cases, and financial management of the program
- Monitor member, advisor, operational, and financial performance metrics and identify improvement opportunities
- Partner with Distribution, Product, Marketing, Legal, Technology, Operations, Customer Experience, and external partners
- Represent Vitality in senior leadership discussions, governance forums, and enterprise initiatives
- Build, coach, and develop a high-performing team
Requirements
- 8+ years of progressive experience in strategy, product management, program management, customer engagement, partnerships, insurance, financial services, or related business leadership roles
- 5+ years leading complex cross-functional initiatives involving multiple stakeholders and competing priorities
- 3+ years of people leadership experience with accountability for coaching, talent development, and performance management
- Proven experience developing business cases, managing budgets, financial analysis, and performance reporting
- Demonstrated ability to influence decisions and deliver results in a matrixed organizational environment
- Strong strategic thinking, problem-solving, and decision-making capabilities
- Exceptional communication, presentation, stakeholder management, and relationship-building skills
- University degree in Business, Commerce, Marketing, Economics, Health Sciences, or a related field
- Experience within insurance, financial services, health engagement, loyalty, digital product, or wellness-focused businesses
- Experience managing strategic partnerships, vendors, or external commercial relationships
- Strong knowledge of customer engagement, behavioural science, loyalty programs, or health and wellness ecosystems
- Experience leading product launches, customer experience improvements, or business transformation initiatives
- Experience working with digital products, mobile applications, analytics platforms, or customer-facing technology solutions
- If the successful candidate is in Québec, proficiency in both English and French will be required to support clients from various provinces outside of Quebec
Benefits
- Learning and career growth support
- Flexible environment supporting well-being and inclusion
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Reasonable accommodation during the application process
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