FATCA and CRS Analyst supporting tax reporting compliance at Manulife, an international financial services provider. Managing client remediation, regulatory controls, reporting readiness, and process improvements.
Responsibilities
Analyze and action FATCA and CRS control reports weekly, monthly, quarterly, and annually
Review change-in-circumstance, status change, and pending-status reports for remediation requirements
Complete remediation for pre-existing account reviews, threshold-based monitoring, and high-risk client requirements
Manage client outreach and follow-up for FATCA and CRS self-certifications and supporting documentation
Support annual FATCA and CRS reporting readiness and regulatory filing requirements
Provide guidance on FATCA and CRS operational requirements
Participate in cross-functional discussions on regulatory changes, testing, and audits
Identify opportunities to improve efficiency, reduce manual effort, and strengthen controls
Participate in automation, digital transformation, and process improvement initiatives
Maintain procedures, playbooks, job aids, and training materials
Requirements
Ability to quickly learn and adapt to new systems, technologies, and business processes
Demonstrated ability to identify process improvement opportunities and implement solutions
Strong organizational, analytical, and problem-solving skills
Ability to prioritize competing demands and manage a high-volume workload
Attention to detail while meeting productivity, quality, and service standards
Adaptability and resilience in a fast-paced, evolving environment
Ability to work independently, exercise sound judgment, and take initiative with minimal supervision
Strong relationship-building, communication, and stakeholder management skills
Experience with Excel and Power BI
Strong aptitude for learning automation tools and digital solutions
Knowledge of FATCA, CRS, and High-Risk Clients is an asset
College diploma or equivalent combination of education and relevant work experience
Bilingualism (English and French) is an asset; required for successful candidates in Québec to support clients from various provinces outside Québec
Benefits
Flexible work environment
Learning and career growth opportunities
Well-being and inclusion support
Health insurance
Dental insurance
Mental health benefits
Vision insurance
Short- and long-term disability insurance
Life and AD&D insurance
Adoption/surrogacy benefits
Wellness benefits
Employee/family assistance plans
Retirement savings plans
Pension
Global share ownership plan with employer matching contributions
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