Technical Product Manager owning automated underwriting and loan - origination platforms at Spring Financial, a Canadian fintech. Driving API, AI, risk, and product outcomes for hundreds of thousands of Canadians.
About the role
- Lead Salesforce product owner overseeing enterprise architecture, delivery, and technical teams. Supporting Manulife’s financial-services transformation across Toronto and Waterloo.
Responsibilities
- Lead the technical vision, architecture, and delivery of Salesforce solutions across Sales Cloud, Service Cloud, Marketing Cloud, and integrated enterprise platforms
- Lead Salesforce developers, administrators, and technical specialists
- Partner with business stakeholders, architects, and engineering teams to translate objectives into scalable technical solutions
- Drive solution design, integration strategy, release planning, and technical governance
- Create and maintain architecture, solution design, and technical documentation
- Provide hands-on technical guidance, coaching, and mentorship while ensuring best practices and coding standards
- Review and implement new Salesforce features and platform capabilities
- Support enterprise DevOps, release management, source control, and deployment methodologies
- Conduct architecture reviews, risk assessments, and solution evaluations for scalability, security, and maintainability
- Collaborate with technology leaders to define roadmaps and support large-scale transformation initiatives
Requirements
- 10+ years of experience in technology product development, software engineering, or enterprise application delivery
- Extensive experience designing, implementing, and supporting Salesforce solutions, including Sales Cloud and Service Cloud
- Experience leading technical teams and guiding developers, engineers, and solution delivery teams
- Strong expertise in Salesforce solution design, architecture, systems integration, and enterprise application delivery
- Experience with Salesforce Apex, Lightning Components, Visualforce, APIs, and modern Salesforce development practices
- Experience with Git or other source control systems and CI/CD release management
- Strong understanding of Agile delivery methodologies and tools such as Jira and Confluence
- Excellent communication, stakeholder management, and leadership skills
- Ability to attend the GTA or Waterloo office three days per week
- Salesforce Platform Developer I certification preferred
- Additional Salesforce certifications preferred, including Sales Cloud, Service Cloud, Application Architect, System Architect, Platform Developer II, or Technical Architect
- Experience in financial services, insurance, banking, or other regulated industries preferred
- Experience leading enterprise-scale transformation or modernization initiatives preferred
- Familiarity with Salesforce Marketing Cloud and Marketing Cloud Connector capabilities preferred
- DevOps experience within large-scale technology organizations preferred
- Experience developing and mentoring high-performing technical teams preferred
- Experience supporting customer, operations, marketing, or shared services business functions preferred
Benefits
- Flexible environment supporting well-being and inclusion
- Learning and career growth support
- Health, dental, mental health, and vision benefits
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans, including pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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