Manager leading financial risk management consulting projects for Wavestone’s global consulting practice. Managing delivery teams, regulatory requirements, budgets, and data warehouse, ETL, and reporting initiatives.
About the role
- Business continuity manager strengthening operational resilience, continuity planning, and testing at Manulife, an international financial services provider. Partnering with business, technology, risk, and governance teams.
Responsibilities
- Lead operational resilience and business continuity activities across assigned business areas
- Support alignment with Manulife's operational resilience framework
- Drive continuous improvement of resilience capabilities, processes, and practices
- Collaborate with business and technology stakeholders to strengthen resilience readiness and safeguard critical operations during disruptive events
- Identify, assess, and mitigate operational resilience risks throughout projects, initiatives, and transformation programs
- Ensure resilience considerations are incorporated into business decisions, projects, and operational processes
- Facilitate second-line and third-line reviews of resilience controls, practices, and program effectiveness
- Support compliance with internal policies and evolving regulatory expectations
- Lead the planning, coordination, execution, and reporting of business continuity and operational resilience testing exercises
- Review, maintain, and enhance Business Continuity Plans and related program documentation
- Facilitate resilience exercises, workshops, and scenario testing
- Identify lessons learned and drive remediation activities
- Build relationships across business, technology, risk, and governance teams
- Provide guidance, education, and support on resilience best practices, methodologies, and program requirements
- Communicate testing outcomes, risks, and recommendations to varied audiences, including senior leadership
Requirements
- Minimum 4+ years of experience in business continuity, operational resilience, risk management, disaster recovery, or a related discipline within a large and complex organization
- Strong understanding of business continuity and operational resilience principles, methodologies, and industry practices
- Experience developing, maintaining, and testing Business Continuity Plans and resilience frameworks
- Excellent verbal and written communication skills
- Ability to facilitate discussions, deliver presentations, and influence stakeholders across all organizational levels
- Ability to build strong relationships, collaborate effectively, and drive positive outcomes through influence
- Strong analytical, problem-solving, and organizational skills
- University degree in a relevant field, or an equivalent combination of education, professional certifications, and related experience (preferred)
- Professional Business Continuity certification such as ABCP, CBCP, MBCI, or MBCP, or equivalent practical experience (preferred)
- Experience within financial services, insurance, banking, or another highly regulated industry (preferred)
- Knowledge of OSFI operational resilience requirements (asset)
- Familiarity with Fusion Risk Management, Archer, or similar resilience and governance platforms
- Experience partnering with technology teams on technology resilience, disaster recovery, service continuity, or operational resilience initiatives
- Strong proficiency with Microsoft Office applications and reporting tools such as Power BI
- Understanding of emerging industry trends and regulatory expectations related to operational resilience
Benefits
- Flexible work environment
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Learning and career growth opportunities
- Inclusion and well-being support
- Incentive programs and incentive compensation tied to business and individual performance
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