Executive Director leading dementia clinical research project management at Worldwide Clinical Trials, a global CRO. Overseeing complex studies, teams, sponsors, budgets, and business development across North America and Europe.
About the role
- Project Manager leading Group Benefits operations transformation at Manulife, an international financial services provider. Improving service, governance, automation, risk management, and member outcomes.
Responsibilities
- Lead moderate-to-large Group Benefits Operations initiatives through intake, prioritization, planning, implementation, stabilization, and benefits realization
- Partner with operational leaders to define problems, requirements, outcomes, operational impacts, and sustainable solutions
- Maintain an integrated view of active and pipeline initiatives, including ownership, milestones, dependencies, risks, costs, benefits, and leadership decisions
- Establish project governance and operating rhythms, including plans, decision logs, risk and issue registers, change control, executive reporting, forums, escalations, and action follow-through
- Lead initiatives improving plan sponsor and plan member experiences, service performance, quality, capacity, and end-to-end operational processes
- Identify and implement process improvement, digitization, automation, data, and AI opportunities
- Partner with Product and Technology on requirements, testing, change management, training, communications, cutover, and post-implementation stabilization
- Support service recovery, workforce, and capacity initiatives through data validation, root-cause analysis, resource-impact assessment, remediation, and risk escalation
- Support business cases, budgets, forecasts, resource plans, and benefit measures; monitor financial performance and expected value
- Coordinate external partner and vendor deliverables, performance, risks, dependencies, and contractual obligations
- Ensure projects meet legal, regulatory, operational risk, privacy, information-security, records-management, accessibility, and Company requirements
- Track corrective actions, control remediation, evidence, approvals, and commitments through closure
- Handle highly sensitive, confidential, privileged, or NDA-protected information on a need-to-know basis
- Build collaborative relationships, clarify roles and decision rights, resolve competing priorities, and drive accountability across Group Benefits and enterprise functions
Requirements
- Post-secondary degree or diploma in business, operations, finance, technology, project management, or a related discipline; an equivalent combination of education and experience will be considered
- Five or more years of progressive experience leading complex projects, operational improvement, or transformation initiatives in financial services, insurance, benefits administration, or another regulated environment
- Experience in Group Benefits operations, products, claims, benefits administration, plan sponsor servicing, plan member servicing, billing, eligibility, or plan design
- PMP, PRINCE2, Agile, Lean Six Sigma, or an equivalent project management or process-improvement certification
- Experience with Microsoft Project, Planner, Visio, Power BI, SharePoint, Jira, or equivalent project and reporting platforms
- Demonstrated full-lifecycle delivery experience
- Strong understanding of operations and service delivery, including customer journeys, transaction processing, service levels, quality, workflows, capacity, backlogs, and operational readiness
- Proven ability to apply portfolio and project governance, manage risks and issues, define measures, and produce executive reporting and recommendations
- Experience with process redesign, automation, digitization, data, workflow, system implementation, or AI-enabled change
- Business and financial acumen, including business cases, cost-benefit analysis, budgeting, forecasting, resource planning, vendor assessment, and benefits measurement
- Working knowledge of operational risk, compliance, privacy, information security, records management, accessibility, third-party risk, and controls in a regulated environment
- Strong analytical, communication, facilitation, negotiation, and stakeholder-influence skills
- High degree of integrity, professionalism, and discretion when handling sensitive information
- Advanced proficiency with Microsoft 365 and project, collaboration, reporting, and data-visualization tools
Benefits
- Flexible environment supporting well-being and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days
- Statutory leaves of absence
- Incentive programs and incentive compensation tied to business and individual performance
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